My Big Day Events

t way to handle the situation is by leaving reviews of our company in every place you can. We know firsthand what disappointment in vendors feels like and it is crushing. Your wedding day is one of the most important days of your life and we take our responsibility very seriously. Your report of what you experienced is so drastically different than what was experienced on our end, we felt it important to respond to your itemized list. As we discussed in our pre-planning meetings, every little detail of your BIG DAY may not go off as planned, but our job is to make sure we handle all of life’s little emergencies and make sure that bride and groom only see the AMAZING and not the obstacles behind the scenes. Your wedding had more obstacles than the average wedding --- but we never once came to you or your husband to raise alarm. We handled everything with grace and sweat. Our entire team met yesterday to recall and account your wedding again, review our files, and make sure that we carefully note each detail. All 3 of your planners (you said you only had one) met to discuss the items below. 1. The responsiveness, level of documentation, assistance with resources, and organization prior to the event was fantastic. ***Thank you – we pride ourselves on details. 2. The day of was a hot mess ***Responses below. 3. Before the wedding and throughout the process our day of coordinator said they’d have a team of people to set up and take down…they only had one person on that day ***This is not true. You contracted 2 planners and a bartender. You had a dedicated onsite planner at your ceremony site, a dedicated planner at the reception, and all 3 planners assisted with reception decorating and service, and one planner moved on to the bartending once set up was complete. 4. The coordinator was supposed to arrive at 10 to get decorations set up…cell service was not an issue and I didn’t receive any calls from her AND she did not answer the multiple calls I sent to her before pictures an HOUR before the ceremony. ***You contracted us for 2pm-11pm. We even added an extra hour of service for free to your contract. Your timeline stated that at 10am all of your décor was supposed to be dropped off to the reception hall. When our planners arrived (prior to 2pm start time), the décor was not at the reception hall. We knew that your family was bringing a trailer, but it was nowhere to be found. Our planners drove in 2 separate vehicles around the 600+ acre property, looking for your trailer and calling you (but didn’t get a hold of you… the YMCA has limited cell service as you know). One of our planners found the trailer, and it was locked! So… the planners drove the property to try and find your bridal party… we finally found the groomsmen who had the key. Once we had the key, we needed to unload and transport your décor to the reception site. This was not what we had discussed. You had far more décor than listed in our pre-planning documents and photos. It took 4 trips in SUVs (one Yukon) with all of your décor. We unloaded it at the reception site, and were finally able to start decorating. 5. An hour before the ceremony is also being generous because it was actually 30 minutes before the guests arrived ***Your timeline was set for a 3pm arrival to your ceremony site for light décor. Your bridal party arrived early to the ceremony, which is always perfectly fine, but why we were still decorating when you arrived. As discussed in our pre-planning meetings and with your venue, glass is not allowed on the mountain top, and tall décor is not recommended due to wind. Not only did you provide tall décor that was blown over, but tons of glass which we begged your venue – even though against contract --- so we could give you your vision. Wouldn’t you know, glass was broken and your lead planner at the ceremony site severely cut open her hand picking up the glass. Nevertheless, she persisted and your ceremony was beautiful. 6. In that time she was supposed to set up the ceremony area, set up the reception area, and coordinate payment with the vendors. ***Your lead planner was at the ceremony site at 3pm as planned. Your other planner was at the reception site, setting up with the YMCA staff and our other planner/bartender. 7. Our florist arrived at the bridal suite at 1:00 as we were about to get done with pictures saying she had not been paid…this was the time I started calling the coordinator with no response and ended up having to ask the groomsmen to get the payments we left in the reception area. ***We had not received the envelopes from you at 1pm, as our arrival time was contracted for 2pm. We always handle payments/gratuity when requested and we have the envelopes in hand. 8. At 3 we went up to the ceremony for pictures and found it undecorated. The coordinator shows up saying she can’t find the trailer with the rest of the decorations…but she made no prior effort to come to the bridal suite for questions and coordination. ***Notes above. 9. By the time she got to the decorations it was just her and no other help so she made groomsmen set up as she micromanaged ***We never ask for help, but happily accept it if offered. You had far more décor than listed in our planning documents and discussions prior to the big day – but would never force guests to set up. 10. The coordination with the dj was nonexistent as it was obvious that he did not follow my explicit instructions and she clearly did not as she did not assist with feedback ***You hired an exceptionally capable DJ company. Their communication prior to an event is excellent. Your DJ had full notes from you and your husband, along with our detailed ceremony timeline. We cannot play the music or adjust audio for your hired vendors. We do, however, fully communicate with them during the event to make sure we are all on the same page with timeline and adjustments as needed. 11. By the time the ceremony was over she had no one to help her clean up so my entire side of the family had to help…once again as she simply micromanaged and didn’t lift a finger ***Not only were there 3 members of our team cleaning up…. We stayed an additional hour past our contracted time due to the additional amount of décor. We didn’t say a thing. We didn’t invoice you for the additional hour of labor – for 3 planners. Your family hugged us, thanked us, and asked if they could help. Again, if family asks to help- we are fine with this. We NEVER ask for help from guests. 12. While the reception was set up it was clear that she didn’t follow the pictures and instructions for set up that I gave her. It was pretty and she was super lucky I was chill, but damn… ***We printed off all of your notes, our correspondence and your hand drawn diagrams. Since there was more décor provided than listed in notes, we used our best assumption of where you would want items and used all 4 car loads of décor provided. During the reception, there were a number of areas we helped trouble-shoot, your venue put in extra hours and staff at no cost to help with details they too did not have on their written contract with you. When you broke a nail…. we were there with our emergency kits and super glue. I honestly should have asked for a refund but that was so exhausting. At this time they should just offer it because that service was trash. ***Again, it is with great disappointment we are reading this review and having to respond to defend our work ethic and professionalism. The 2 planners who managed all of your details have worked countless weddings at your venue and have never been met with such feedback. We are sorry that this has weighed heavily on you for so long and wish you would have reached out directly before choosing to review us online.