The Crystal Ballroom Ocala

ght for what we were promised when we signed a contract. We were sold 10 round tables seating 10 guests each. They abruptly changed the tables with no notice to us to rectangular tables with no table cloths only seating 8. Had I not been following them on Facebook I would not have been notified of the change. Following that, the ceremony space had also changed. From one day to the next they had put down ASTRO TURF! Again, no notice to us except posts on their Facebook page. When I asked how we could cover it, or change it because that’s not what we were promised when we booked the venue, I was told that I needed to be a little more accommodating because I was getting everything else I asked for. I was constantly talked down to when asking questions about the venue and about getting the things we were promised. Not to mention on the various Times I was told to make sure my DJ “Habla inglés” Because im Hispanic. At our rehearsal, Mary was very disrespectful to my bridal party. She was annoyed that my flower girls and ring bearer were there (age 2 & 3). She yelled at them for spilling a drop of water on the tile. At one point she even grabbed one of the children. one of my groomsmen had to tell her to stop touching people. On our wedding day, we were told that Mary was being again aggressive and abrasive to our guests. She was rude to my mother while we were getting ready. She told my mother-in-law that she was not to sit in the front row of our ceremony, she said “Anywhere but the front row.” My MIL explained that she was the mother of the groom, and Mary responded “Did you not hear what I said?”. She also shooed her upstairs while we were taking photos, resulting in us not having any photos with her. Brides be aware that you are not allowed to arrive before 2 PM to get ready. You have to come basically fully ready to go because nobody will be there. As I was walking down the aisle, I realized that all of my requests for the aisle runner flowers were not the way we had discussed at the mock decor setting appointment. Not to mention that tiles were cracked and moving under my feet as I walked as well. As the night went on, it became very clear that Mary was more worried about micromanaging then doing her job. She was trying to manage my photographers and what photos they were taking. She made everyone feel SO uncomfortable. We were promised two bartenders for 100 people and we only had one. The one bartender that we did have who was supposed to be a licensed bartender, clearly was not. He never made my guests aware that we had beer, which resulted in us taking home eight cases of unopened beer. He also never let guests know what kind of mixers we had so everyone was pretty much guessing the entire night. The other attendants walked around with bad looks on their faces and were equally unpleasant. We had a substantial amount of food for our guests, and they were being limited to one roasted potato. That night we took home two full pans of roasted potatoes! Like I said, if Mary was more worried about the things that she was supposed to be coordinating, then she wouldn’t have had time to micromanage everybody else. I just hope this review reaches the people who have false ideas of what they’re getting and what they’re getting into when they book this venue.