WHERE WILL THE WEDDING BE TAKING PLACE?

THE WEDDING WILL BE HELD AT THE SANDOS PLAYACAR ALL-INCLUSIVE RESORT IN PLAYA DEL CARMEN MEXICO

WHICH AIRPORT SHOULD GUESTS FLY TO?

CANCUN INTERNATIONAL AIRPORT (CUN). THE RESORT IS LESS THAN AN HOUR FROM THE AIRPORT.

WHEN SHOULD GUESTS ARRIVE AND DEPART?

WE ARE HOPING OUR GUESTS CAN PLAN THEIR ARRIVAL ON OR BEFORE APRIL 22, 2025 TO ALLOW TIME TO SETTLE IN BEFORE OUR CELEBRATIONS BEGIN. FOR DEPARTURE WE ASK THAT GUESTS STAY A MINIMUM OF 3 NIGHTS TO RECEIVE OUR SPECIAL CONTRACTED RATES.

WHEN TO BOOK FLIGHTS?

BOOK FLIGHTS 4-8 MONTHS IN ADVANCE. AS THE DATE GETS CLOSER, PRICES CAN INCREASE. RECOMMENDED TO BOOK AHEAD OF TIME FOR BEST AVAILBILITY. YOU CAN USE YOUR PREFERRED AIRLINE CARRIER TO BOOK YOUR FLIGHTS ALLOWING YOU TO USE ANY MILES OR POINTS YOU HAVE. BY RESERVING YOUR OWN FLIGHTS, THIS WILL ALLOW YOU TO BE THE FIRST POINT OF CONTACT SHOULD ANY LAST MINUTE CANCELLATIONS OR DELAYS OCCUR TO YOUR FLIGHT SCHEDULE ELIMINATING A MIDDLE MAN.

WHEN SHOULD I RESERVE MY ROOM?

AS SOON AS POSSIBLE FOR BEST ROOM SELECTION USING THE RESERVATION LINK FOUND HERE ON OUR SITE

DO I NEED A PASSPORT?

YES, ALL GUESTS TRAVELING TO CANCUN, MX WILL REQUIRE A PASSPORT. IF YOU DO NOT HAVE ONE AT THIS TIME, IT IS RECOMMENDED TO OBTAIN ONE AS SOON AS POSSIBLE. IF YOU DO HAVE ONE, PLEASE CHECK THE EXPIRATION DATE NOW.

FOR MORE INFO: HTTPS://TRAVEL.STATE.GOV/CONTENT/TRAVEL/EN/PASSPORTS.HTML

WILL TRANSPORTATION BE AVAILABLE FROM THE AIRPORT TO VALENTIN IMPERIAL ALL-INCLUSIVE RESORT?

YES, A SHARED ROUND-TRIP AIRPORT TRANSFER WILL BE INCLUDED FOR ALL GUESTS BOOKING THEIR ROOMS USING THE LINK ON THIS SITE. YOU WILL HAVE AN OPPORTUNITY TO REQUEST AN UPGRADE ON YOUR TRANSFERS TO PRIVATE ROUNDTRIP (ONLY YOUR PARTY GUARANTEED IN THE VEHICLE) WHEN COMPLETING YOUR RESERVATION FORM IF YOU PREFER FOR AN ADDITIONAL COST. PLEASE SPECIFY WHEN RESERVING YOUR ROOM IF YOU WISH TO HAVE PRIVATE TRANSPORTATION OR IF YOU WISH TO HAVE THE SHARED ROUNDTRIP TRANSFER INCLUDED.

HOW CAN GUESTS BOOK THEIR ROOMS FOR THEIR STAY AT VALENTIN RIVIERA MAYA?

PLEASE USE THE ROOM RESERVATION LINKS FOUND ON THIS SITE. OUR WEDDING TRAVEL COORDINATOR LANA WILSON WITH LIZ MOORE DESTINATION WEDDINGS

WILL BE THE POINT OF CONTACT FOR ANY ADDITIONAL ROOM AND BOOKING QUESTIONS.

DO THE GUESTS HAVE TO PAY THEIR BOOKING ALL UPFRONT?

NO, YOU CAN CHOOSE TO PAY YOUR RESERVATION IN FULL AT BOOKING, OR YOU CAN CHOOSE TO MAKE JUST A MINIMUM NON REFUNDABLE DEPOSIT (WITHOUT INSURANCE) OF $200 PER PERSON. (IF TRAVEL INSURANCE IS DESIRED PLEASE ADD THE COST OF THE INSURANCE TO YOUR BOOKING DEPOSIT).

YOU DON’T HAVE TO PAY IT ALL AT ONCE! FINAL PAYMENT IS DUE BY JANUARY 15, 2025

ARE CHILDREN WELCOME?

YES, THE WEDDING WILL BE TAKING PLACE AT A FAMILY FRIENDLY RESORT. THERE ARE ALSO ROOM OPTIONS AVAILABLE IN THE ADULT ONLY SECTION IF YOU PREFER.

DO ALL GUESTS HAVE TO STAY AT SANDOS PLAYACAR RESORT ATTEND THE WEDDING ON APRIL 24, 2025?

YES, WE RECOMMEND THAT ALL OF OUR GUESTS STAY AT THE RESORT WE HAVE SELECTED FOR OUR CELEBRATION! IF YOU ARE UNABLE TO STAY AT THE RESORT FOR SOME REASON, PLEASE NOTE THAT YOU WILL NEED TO PURCHASE A WEDDING EVENT PASS WHICH WILL ONLY BE VALID DURING CEREMONY AND RECEPTION TIMES AND WILL REQUIRE YOU TO LEAVE IMMEDIATELY AT THE END OF THE RECEPTION. AVAILABILITY FOR WEDDING PASSES IS NOT GUARANTEED AND IS BASED UPON RESORT OCCUPANCY ON THE DAY OF THE WEDDING. PRICING FOR DAY PASSES VARY, AND THERE IS NO GUARANTEE THAT RESORT WILL HAVE CAPACITY TO ALLOW OFFSITE GUESTS. PLEASE REACH OUT TO LANA IF FURTHER INFORMATION IS NEEDED.

WILL THE RESORT AND TRANSPORTATION OFFERINGS SPEAK ENGLISH?

YES, ALL STAFF AND ACCOMMODATIONS WILL HAVE ENGLISH SPEAKING DRIVERS AND HOSPITALITY.

WILL WE NEED MEXICO CURRENCY?

THIS IS TOTALLY UP TO THE GUEST. THE WEDDING IS HOSTED AT AN ALL-INCLUSIVE RESORT. THIS MEANS ALL YOUR MEALS & DRINKS (ALCOHOLIC AS WELL) ARE INCLUDED IN YOUR ROOM RATE. GUESTS NORMALLY BRING CURRENCY FOR TIPPING, WHICH IS NOT MANDATORY, AND CAN BE DONE IN BOTH MEXICAN PESO OR USD. AN OPTIONAL TIPPING EXAMPLE WILL BE PROVIDED A COUPLE OF WEEKS PRIOR TO TRAVEL. IF YOU DECIDE TO DO EXCURSIONS THE BEST WAY TO PAY FOR THE EXTRAS IS WITH A CREDIT CARD.

IS MEXICO SAFE?

YES, BUT ALL GUESTS ARE RECOMMENDED TO STAY ON THE RESORT PROPERTY AS MUCH AS POSSIBLE. IF TRAVELING OFF RESORT, ALWAYS BE MINDFUL OF YOUR SURROUNDINGS AND BEST TO NOT VENTURE OUT SOLO. THE AREA IS SAFE TO TRAVEL AND SECURITY IS PROVIDED. IF THERE ARE ANY SPECIFIC QUESTIONS OR CONCERNS PLEASE REACH OUT TO LANA FOR ASSISTANCE.

CAN I BOOK ON MY OWN DIRECT OR THRU A THIRD PARTY?

NO, WE ASK THAT ALL GUESTS BOOK ON OUR SITE AND IN OUR ROOM BLOCK TO KEEP OUR GROUP EVENTS ORGANIZED. BY BOOKING WITHIN OUR GROUP, YOU WILL HELP US MEET THE PERCENTAGE REQUIRED TO ADHERE TO OUR WEDDING CONTRACT AND THIS WILL ALSO ALLOW YOU TO PARTICIPATE IN ALL OUR WEDDING EVENTS PLANNED AND PROVIDED FOR YOUR STAY. IN ADDITION, YOU WILL HAVE THE CONVENIENCE OF UTILIZING OUR SPECIAL GROUP COORDINATOR AND HOSPITALITY DESK FOR ALL SERVICE REQUESTS.

WHO SHOULD YOU CONTACT IF YOU HAVE OTHER QUESTIONS ABOUT THE RESORT OR YOUR ROOMS?

IF YOU HAVE QUESTIONS REGARDING ROOM RATES AND AVAILABILITY NOT FOUND ON OUR SITE, PLEASE REACH OUT TO LANA BY EMAIL:

Lana@lizmooreweddings.com

LANA IS OUR WEDDING GROUP TRAVEL SPECIALIST TO ASSIST WITH ALL ROOM BOOKING FOR OUR EVENT AND WE HAVE ENTRUSTED HER WITH ALL DETAILS PERTAINING TO THE BOOKING OF ROOMS INTO OUR SECURED GROUP ROOM BLOCK HELD JUST FOR OUR GUESTS.

ROOM RESERVATION FORM