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Wilmington Trolley Company Reviews
3.1 out of 5.0
Reviewed On 7/27/2018 by Kelly T
Wilmington Trolley worked out okay. Our trolley driver was amazing and so nice. When we booked we requested an enclosed trolley. However, the day of they sent a open one. I am unsure why, luckily we did not have too far to go. Otherwise they wo...
rked well with us and it made for some great pictures!
Reviewed On 7/28/2017 by Molly W
If I could give ZERO stars I would. I got married on April 22nd, 2017 in downtown Wilmington, NC! The wedding was beautiful and I have a thousand vendors I could recommend to everyone.. HOWEVER. DO NOT USE Wilmington Trolley Co!!
The Trolley ...
broke down on my wedding day, leaving my guests and my bridal party stranded to and from our ceremony... They told my wedding planner that they could not come get us and they were sorry for the inconvenience..
The show went on.. but I called the next week and spoke to a nice gentleman named Wes. (who you will book through) He apologized to me and my wedding planner (Knot Too Shabby Events- they are seriously the best) and promised a FULL REFUND of my $650 dollars. Obviously, I was elated..
However, since then I have reached out to Wes multiple times and even spoke to his manager Shannon on the phone, who also promised they would mail me a check right away. I have now reached out to them about once a month if not more asking for my refund as promised.. but they are obviously avoiding my calls, texts and requests.
I would never blast anyone on a site like this, but this to me is just ridiculous bad business, I've tried to be polite and professional in all my emails/texts but it has gotten me no where- so bottom line.. I dont want anyone else to go through this annoying process.
Just a heads up, I know transportation is a really important part of your day.. just go with a good ethical and honest company and NOT Wilmington Trolley Co.
Reviewed On 6/09/2017 by Kimberly B
The bridal party took the trolley around in between the ceremony and reception and we had so much fun! It turned out for some great photos! It was a little hot in the trolley (a lot of the windows were stuck and wouldn't go down), but other tha...
n that, I would recommend booking it just for the photo op! They were also super friendly when I called and spoke to them about adjusting the pick up time.
Reviewed On 6/02/2017 by Ellen K
Unfortunately, the Trolley broke down while en-route to our wedding, leaving the bridal party and all of our guests to fend for themselves. While we made it work, it was disappointing. After the wedding, I contacted the company to request a f...
ull refund, which they agreed to do and stated that it would take a few days to process. Unfortunately, it's nearly a month later and I have not received the refund nor do they respond to email or calls. Next stop: Small Claims Court.
Reviewed On 12/13/2016 by Dana M
DO NOT USE!!!!!!!!!!!!!!
I wish I could give them 0 stars..
Did not pick up ANY guests for ceremony. Guests actually started to walk/take ubers. They blamed it on traffic which is funny since we had another transportation company lined up fo...
r the bridal party and they had no trouble getting around. Just a bunch of excuses.
I let them know it was unacceptable and I wanted a refund. They agreed but multiple emails/calls later and have not heard a word back. TERRIBLE customer service.
Again DO NOT USE! We used Cape Fear Limo for our bridal party and they were awesome!
Reviewed On 12/05/2016 by Andy G
I do not recommend this company to anyone and I would give it 0 stars if I could.
We booked 3 trolleys for a wedding. Throughout the day, we were unable to verify if there were 3 trolleys working simultaneously. We suspect that only 2 were all...
ocated to our group though the owner claims otherwise.
We tipped them a large amount early in the day and asked them to put away the tip jars. They left the tip jars out all day. An example of unprofessional service.
The trolleys were very late picking up guests from the hotel to the point that many took cars and ubers resulting in a cost to many of the guests. Another example of poor service.
One of the trolleys had the door held closed by a bungee cord. Also, one of the guests slipped on the top step injuring his knee and shoulder. A couple examples of poor condition of the equipment.
Only 2 trolleys picked up from the church. The wedding party was stranded for 45 minutes resulting in missing a good portion of the reception.
The owner was unreachable throughout the day. He would not answer phone calls from the wedding party. We were only able to reach him when we called from one of the driver's phone.
After the day, we wrote him with these concerns and he never got back to us.
In conclusion, it appears we are not the only party that has had serious issues with this company. They are unprofessional, not timely, give poor customer service, use equipment in poor condition, and, in our opinion, never provided 3 trolleys simultaneously to our group.
I strongly recommend finding another company to use for your party. Do not waste your time or money dealing with a poorly run business.
Reviewed On 11/29/2016 by Jane K
We had a really bad experience with this company. Their customer service is truly horrendous. We ordered trolleys for a wedding where we had tipped the drivers ahead of time- they left out tip jars anyway- even after us asking them to take them...
down. They didn't pick up the guests on time and stranded the bridal party at the church. A complete disaster compounded by their lack of response to our concerns. I would HATE to have another bride deal with this company.
Reviewed On 11/29/2015 by Sarah D
We had a blast! Our driver took us on a scenic tour of Downtown as we stopped for photos on the Riverwalk and the Bellamy Mansion. Very affable!
Reviewed On 9/15/2013 by CARRIE P
Using The Wilmington Trolley Company was the best decision we made for transporting our guests from our beach ceremony to our nearby reception. Wes was very quick to respond to emails, the contract was short, and it was easy to read. It was s...
torming when our outdoor ceremony was supposed to start, so our start time had to be pushed back by about an hour. The trolley was flexible and waited for the "all-clear" to transport our guests to the beach. Our guests had a great time riding the trolley and it was the most economical way to arrange for their transportation.
Reviewed On 7/22/2013 by Elizabeth G
Great deal, good driver, on time
Reviewed On 5/16/2013 by Lia L
The Wilmington Trolley Co. provided us with transportation services around downtown Wilmington before the wedding, so we could quickly have all of our pictures done. Our driver was FANTASTIC and provided some much appreciated marriage advice, a...
s well as kept us on schedule as we traveled to different locations.
Reviewed On 10/18/2012 by Britt G
Wilmington Trolley Company was by far the biggest disappointment of the wedding. The trolley driver who goes by the name of "Sweet Corn" is a very nice man but has NO business driving a trolley. First and foremost he was late getting the bridal...
party to the wedding because he refused to drive over 5mph. I was behind the trolley in a car trying to go 5 blocks and it took 20 minutes. That is only where it begun. Sweet Corn had NO IDEA where he was going. We obviously gave the trolley company instructions prior to the event and he didnt even know what he was supposed to be doing. On multiple occasions we asked him to start turning the trolley around while we stopped for pics(because that alone would take 10 minutes) and he wouldnt do it. The reception venue is an 8 minute drive from the wedding cereomy and it no joke took 35 minutes to get there. We were late for out own reception and missed out on the band we paid for because they couldnt start before we got there and wouldnt play past midnight.
Sweet corn was stopping at intersections where there was no stop sign, would not accelorate over 10mph and was EXTREMELY rude to the passengers. A wedding is supposed to be a fun time, not a time when everyone is uncomfortable. We could not listen to the music we wanted to listen to and the lights had to remain off. My 6 year old neice was even yelled at for having a green light up necklace on 3 rows away from him because he could not "See". If he cannot see he should not be driving the trolley. He made everyone uncomfortable and was the absolutle worst part of the evening. Do not hire sweet corn unless you want to go on a historical tour and have 3 days to do it!
Reviewed On 8/15/2012 by Carrie P
We used Trolleys for our wedding party and also as shuttles for our guests to and from our reception site. The outside of the trolleys was very cute, however, the insides need major updating. Also, the air conditioning which we made sure we h...
ad wasn't working very well and when they told us they were switching the trolley during the ceremony, we got back on after to find that it was the same trolley and the air still wasn't working properly. The driver was very nice on the day of but it was difficult to talk to management before the big day. I sent several emails and phone calls that went unanswered. Overall, cute idea and fun for photos but not worth the price.
Reviewed On 8/09/2010 by Stephanie A
The trolley that was sent was not the one that we had seen in town. It was much older. The driver was very nice and the company was very nice to work with. There was a issue with the color on the seat coming off on my wedding dress. The com...
pany was nice enough to pay for
my cleaning my dress.
Reviewed On 9/06/2008 by Leah W
The trolley was such a fun idea. The wedding party and family had a BLAST on the trolley ride to the reception. We could have stayed in there all night!
Contact Info for Wilmington Trolley Company
7612 Saint Clair, Wilmington, NC | Wilmington , all the beaches, and the Southport area