Anisa & Joseph

November 25, 2024 • Playa del Carmen, Quintana Roo, Mexico

Anisa & Joseph

November 25, 2024 • Playa del Carmen, Quintana Roo, Mexico

How do I book my room?

You must book your room through our travel agent, Susan Lupisella. Transportation to and from the hotel is also included when you book! I have sent everyone an email with information on how to book. If you have not received an email, please reach out to me (Anisa) ASAP at 773-505-3192. We are only able to hold rooms until March 5th, so we ask that you reserve your rooms by then!

What does the room rate include?

The rates booked with Susan are all-inclusive. This includes food, alcoholic and non-alcoholic beverages, resort entertainment and transportation to the hotel. There are many options for food, including buffets, ala cartes, and many different lunch spots. The only thing not covered is tips. We recommend bringing a combination of 1's, 5's and 10's (in US dollars) as the resort employees work so hard to make our vacation top notch.

Is there a minimum number of nights we can stay?

Yes. Everyone must stay at the resort for a minimum of 3 nights. We will be staying from 11/23/24 to 11/29/24 (6 nights) and encourage everyone to stay as long as they can!

Are there different types of hotel rooms available?

Yes! Our room block contains a few different types of rooms, depending on how many people are in your party. The different types of rooms are: Deluxe Suite (most rooms have two double beds), 1 Bedroom Residence (king bed, living area, & sofa bed), 2 Bedroom Residence (Deluxe + 1 bedroom), and 3 bedroom (2 Deluxe + 1 bedroom). We also have a few penthouses reserved for each category. These will be available on a first come, first serve basis!

Any other booking and/or resort related questions:

Please reach out to our travel agent, Susan Lupisella, via email: susanlupisella@verizon.net. She works to help us and books every guest herself. She is the most experienced travel agent when it comes to The Fives Beach Hotel!