Because the resort is highly secured, those who do not have room reservations are not allowed on the premises.

All meals, snacks and drinks (including alcohol), are included and unlimited! There are 12 restaurants, a food truck, several bars and lounges and 24-hour room service. There's also plenty of activities for adults and kids at no extra charge! Visit the Finest Playa Mujeres website or download The Excellence Collection app on your cell phone to see a list of daily and nightly activities and entertainment.

--IF NO--

While we love your little ones, our wedding is going to be an adults-only event so that everyone can relax and enjoy the evening. We appreciate you making arrangements ahead of time and leaving the kids at home so that you can celebrate with us.

--IF NO BUT SOME KIDS ALLOWED--

While we love your little ones, to stay within the capacity allowed for our wedding venue we are only allowing children of immediate family and wedding party to attend. We apologize for the inconvenience and appreciate your understanding.

--IF YES--

Yes! We specifically chose a family friendly resort so that everyone could join. This resort has an amazing kid section & pool. When booking your suite please note that the standard suites Finest Suites and the Finest Club Suites are kid-friendly. The Excellence Club Suites are adults only (18+). When booking your suite, you must enter the age your children will be at the time of the wedding. Everyone 13 years or older is considered an adult. The resort does verify passports and ages at the time of check in.

--IF NO--

We would love to have more guests at our wedding but unfortunately we're limited due to the venue's capacity. Please refer to your invitation or RSVP form. You're welcome to travel with a friend to accompany you at the resort during your stay. Just a friendly reminder that they will not be able to attend the wedding events. Thank you for understanding.

--IF YES--

Of course! Please be sure to list your guest on the RSVP.

There are 3 different suite levels: Finest suites, Finest Club suites, and Excellence Club suites.

Rooms with the word “club” are suites with these special benefits and perks:

-1 complimentary aqua hydrotherapy circuit treatment at the Spa

-access to 2 additional club restaurants

-access to the club pools and club beach areas

-upgraded premium liquor in your suite

-upgraded Bvlgari toiletries

-plus other perks listed on their website

Finest Club suites are family friendly. Excellence Club suites are adult only, 18+ only, no exception.

You're welcome to stay as long as you would like but please note that the resort requires a 3 night minimum stay.

Our discounted promocode rates are valid from

Check in: April 2, 2025

Check out: April 10, 2025

To join all wedding events, we recommend arriving by

April 5, 2025

ASAP! There is no room block in place and rooms are expected to sell out as it gets closer to the wedding day. If you are not able to secure a room at the resort, you will not be able to attend the wedding as the resort requires all guests to stay on site.

Booking now will also allow you to choose from a large range of room types. Family suites, swim up suites, and club room suites are some of the room types that sell out first.

Booking with our promocode, your room reservation is 100% refundable up until 24 hours before your arrival and only $1 is required to reserve and secure your room now.

The last day to book with the discounted rate or make any modifications to your reservation is January 20, 2025. Any modifications after January 20, 2025 will cancel your current reservation and it will automatically be rebooked at the current resort rates, which will be much higher as the wedding date approaches.

Also, make sure your card on file has not expired as your card on file will be charged ~30 days before your arrival. Your reservation will be canceled if your payment is declined due to your card on file being expired or if your bank blocks the payment if they detect it as fraud.

Yes you can, but be advised that (1) you will be charged the full amount at the time of booking, (2) you will not be able to modify your reservation at all once you book and (3) you will not receive any money back if you need to cancel for any reason.

We are asking all of our guests to use our promocode LTWAPR25FPM and book the GROUPS RATE option because it only requires $1 deposit to book, it will include free cancellation up until 24 hours from arrival and free transportation to/from the airport. We would hate for you to lose any money if you have to cancel your stay.

You are not able to modify your reservation online. You will have to call the Call Center for any changes.

The number to call is

1-866-211-6223

To view or cancel your reservation, you can visit the Finest website, click Manage Reservations at the top of the website, enter your reservation number and booking email to access your reservation details.

You can also click HERE to take you directly to the Manage Reservations page.

Yes, an RSVP is required and appreciated for everyone. It is essential in planning for the wedding seating, meals, and beverages. In order for us to be able to accommodate you; you MUST RSVP prior to the deadline of XXXXXX. We appreciate your understanding with this!

To RSVP locate the 'RSVP' tab on this site and follow the steps. Please include any guest that will be attending any of the wedding events. Please include any dietary restrictions you may have.

Let us know of any dietary restrictions through the RSVP form. We want to make sure you're taken care of!

During check-in, the resort will ask if you have any dietary restrictions as well and tie this information to your room number. This is to make sure you have a comfortable stay!

The dress code for our wedding is beach formal.

OR

The dress code for our wedding is beach semi-formal.

OR

Insert any specific dress code you have for your wedding.

All restaurants at Finest require a certain dress code. Please visit the resort website or click HERE to see the different type of dress code required at each restaurant.

In short, men must wear shirts with sleeves or collars at every restaurant. Some restaurants require pants for men. Some restaurants do now allow casual sandals for either men nor women. Please pack accordingly to be able to enjoy every restaurant on the property.

Your outfit for the wedding (Please see above), your outfit for the welcome event, swimwear, sunscreen, bug spray, medicine, etc.

Although the resort is all-inclusive, we recommend to bring $1 & $5 USD bills to tip the staff you believe is doing an outstanding job. Tips are never expected but certainly appreciated.

The resort offers many things to do. Please look at the THINGS TO DO tab at the top of our website.

There are so many activities at the resort that are already included with your stay but if you wish to explore Cancun or the surrounding areas, please visit the THINGS TO DO tab at the top of our website to see popular excursions.

Yes, the same promo code you used to book your reservation gets you 10% off but you are also more than welcome to check their monthly Spa offer on the Finest website right before your trip as many times they offer bigger discounts.

YES! We ask that you please put your devices away for the ceremony as it will be professionally captured. Please remain "in the moment" with us. After the ceremony please take as many pictures as you want!

--If NO--

you can just delete this Q&A

If you have any other questions regarding booking your room or transportation please feel free to reach out to our travel advisor, Delia. Her email is delia@lizmooreweddings.com