1. When you arrive at the Cancun Airport, you will first go through immigration and will be guided to the baggage claim area.

2. Once you have picked up your luggage, you will proceed through the Customs area and walk OUTSIDE your arrival terminal thru the SHUTTLES and TAXIS exit, not the Family & Friends exit.

3. It is very important to go all the way out since there will be large groups of "tourist advisors" who will try to stop you and claim to give you information about Cancun. For your own convenience please do not stop anywhere between Customs and the airport exit.

4. Once you reach the exit, keep going straight out in the direction of the big Margaritaville sign. Here there will be several representatives from different hotels holding signs. Look for the person holding a sign that has JW Marriott on it (see picture above) and tell them you need a shuttle to the hotel.

5. The hotel representative will verify that you are on their list of people that are checking into the hotel today and escort you to the shuttle.

The Shuttle Service can be contacted at transportationservice@prestigecancun.com if you would like to reserve in advance or want to ask any questions about the process. But it is not required that you contact them in advance. The representative at the airport will have a list of all of the guests checking into the hotel that day so they will already have your name. But please feel free to reach out to them for peace of mind if desired. The cost of the trip will be charged to your room. The driver will accept both USD and MXD if you are planning on tipping.