PRE-CRUISE NEED TO KNOWS:

https://www.ncl.com/prepare-for-your-cruise

Download the Cruise Norwegian mobile app, available on the entire Norwegian fleet! https://www.ncl.com/apps

NCL Online Check-In:

Guests are requested to complete their Online Check-In form at www.ncl.com at least 21 days and up to 3 days prior to your vacation start date. Guests who have not completed their online Check-In forms at 3 days prior to their vacation start date are required to complete the Check-In process at the pier at least 2 hours prior to the departure time noted on their cruise documents.

First Time Cruiser:

As a first time cruiser, you may be feeling overwhelmed over what to do next. To help you, we've assembled a list of resources to help you make the most out of your cruise vacation. https://www.ncl.com/bge/first-time-cruiser

Required Travel Documentation:

For Cruises Leaving From a U.S. Port to the Caribbean, Bahamas & Florida, Bermuda, Alaska, Mexican Riviera, Canada & New England, Pacific Coastal.

On cruises that begin and end in the same US port and do not sail through the Panama Canal or to any South American ports, you are required to carry one of the below documents:

A Valid Passport

OR

Proof of Citizenship (see below) AND Government-issued photo ID State certified U.S.

Birth certificate (Baptismal paper, hospital certificates of birth, and Puerto Rico birth certificates issued prior to 7/1/10 are not acceptable.)

Original certificate of U.S. naturalization.

Original certificate of U.S. citizenship.

U.S. Consular report of your birth abroad.

Enhanced Driver’s License (enhanced driver’s licenses are only issued in Michigan, Minnesota, New York, Vermont and Washington)

A valid passport card

Photocopies or pictures of documents will not be accepted.

*A U.S. citizen under the age of 16 does not require a government-issued photo ID.

https://www.ncl.com/freestyle-cruise/cruise-travel-documents

NCL Sail-Safe information:

https://www.ncl.com/sail-safe

Cruise Line Accessibility Assistance:

Guests requiring special accommodations must fill out the Guest Special Needs Request Form as soon as possible. The information provided on the form helps us

understand your disability and/or special needs requirements to adapt and personalize your cruise. Please complete and submit the Guest Special Needs Request Form here https://ncl.secure.force.com/AccessDeskForm/.

NCL Service Charges:

Norwegian Cruise Line requires payment of a fixed service charge for all guests in all categories booked. The charge is per person, per day and can either be pre-paid with the reservation, or charged to the guests onboard account once onboard.There is no charge for children under the age of three. Our crew is encouraged to work together as a service team and compensated by a combination of salary and incentive programs that the service charge supports. It is our earnest wish that you enjoy your Freestyle Cruise experience and that our entire crew in all areas of the ship will provide you with the standard of service for which Norwegian is known. Therefore, if you have any concerns about the service you receive during your cruise; please bring them to the immediate attention of our reception desk staff on board so that we can address any issues in a timely manner before the cruise is over. Norwegian has a structured guest satisfaction program on board designed to handle any concerns raised by our guests relating to the service or on board product quickly and efficiently. In almost all cases we are able to come up with a satisfactory solution to any issues which are raised and make sure our guests can focus on enjoying their cruise vacation. In the unlikely event we cannot satisfactorily resolve the issues through our guest satisfaction program; guest will be able to adjust the service charge according to the level of inconvenience they feel they have experienced. Our clear priority is to have the opportunity of resolving the issue, when it happens, to everyone’s complete satisfaction.

NCL Dietary Requirements:

Guest with food allergies and/or specific dietary needs requiring special accommodations must fill out the Guest Special Needs Request Form as possible, but no later than 45 days prior to your sailing to accommodate. Please note that requests submitted within 45 days of sailing cannot be guaranteed and some restrictions may apply. Please complete and submit the Guest Special Needs Request Form here https://ncl.secure.force.com/AccessDeskForm/.

NCL Infant Policy:

An infant is a child who is UNDER the age of two at the time of sailing. Infants sailing onboard a Norwegian vessel must be at least:

· Infants must be at least 6 months of age on the day of boarding.

· Infants must be at least 12 months of age on the day of boarding if the cruise has 3 or more consecutive full days at sea where the ship is not calling in a port of call.

NCL Pregnancy Policy:

Norwegian Cruise Line will not accept any Guests who will have entered their 24th week of pregnancy at the time their travel concludes with Norwegian Cruise Line. We do not represent that travel is safe during any point in the pregnancy of a Guest. Advice should be sought from your medical practitioner prior to embarkation. The period specified above represents our minimum requirement. Some countries place limitations on the entry of non-national pregnant women. Check with the relevant embassy or consulate before you travel to confirm any further limitation. Norwegian Cruise Line will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise. To learn more about accessible cruising with Norwegian Cruise Line, please visit www.ncl.com/about/accessible-cruising.