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Kingsly & Allison

March 21, 2026 • Cancún, Quintana Roo, Mexico

Kingsly & Allison

March 21, 2026 • Cancún, Quintana Roo, Mexico

Q + A

What is included at the resort?

At Hyatt Ziva Cancun, the all-inclusive package covers a wide range of amenities and activities, so guests can enjoy their stay without worrying about extra costs. Here's what’s included:


🏨 Accommodations & Amenities

Luxurious suites with ocean, pool, or garden views

24-hour room service

Minibar stocked daily with drinks & snacks

Free Wi-Fi throughout the resort


🍽️ Food & Drinks (All Unlimited)

8 restaurants (buffet & à la carte options, including Mexican, Italian, Asian, steakhouse, and a seafood grill)

7 bars & lounges, including swim-up bars and a tequila bar

24-hour café with coffee, pastries, and snacks

All drinks included (alcoholic and non-alcoholic, featuring top-shelf brands)


🏊 Pools & Beaches

3 infinity pools (one is adults-only)

Large main pool with swim-up bars

Private white-sand beaches with loungers & umbrellas

Hot tubs and cabanas (some may require reservations)


🎉 Activities & Entertainment

Non-motorized water sports (kayaking, paddleboarding, snorkeling)

Poolside games & fitness classes (like yoga and aqua aerobics)

Live music, themed parties, and nightly entertainment

Kids’ & Teens’ Clubs with supervised activities

Fitness center with modern equipment


🛎️ Extra Perks

Taxes & gratuities included (no need to tip extra unless you want to)

Concierge service to help with excursions & reservations


🚫 What’s NOT Included?

Spa treatments & massages

Private cabana rentals

Dolphin encounter experience

Excursions & off-site activities



Basically, you can eat, drink, relax, and enjoy tons of activities without pulling out your wallet—unless you want extras like spa treatments or excursions!

Does the resort offer transportation from the airport?

For an additional price, the resort will provide transportation to and from the resort. It is $100 roundtrip for a vehicle that can transport up to 8 people. We recommend reserving transportation through the Cancun International website, as the rates are much cheaper.

Can we stay at a different resort?

Yes, please let us know if you will be staying at a different resort as we will need to secure a "Wedding Pass" for you to attend. The "Wedding Pass" allows you to enter the resort 30 minutes before the ceremony begins and is valid until the end of the reception. If you wish to be there earlier than that, you will be responsible for purchasing a day pass to the resort.

Can I bring a plus one to the wedding?

Due to limited space, we can only accommodate those listed on the invitation.

Can I bring my children?

While we adore your children, we want our wedding to be a night for the grown-ups! We hope you enjoy a child-free evening with us.

Are there childcare options during the wedding?

Yes, babysitting service are available with a prior request, at additional cost. For additional information, availability and costs please contact: canif-ayr@hyatt.com

When is the deadline to RSVP?

Please RSVP by February 3, 2026 so we can finalize our plans. We can’t wait to celebrate with you!
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