Please note, in order to travel to Mexico your passport must not expire within 6 months of your travel date.
To renew your passport or any passport questions, please click on one of the links below.
The Resorts:
Dreams Resort is a family resort and is an AMR Resort. Secrets Resort is an adults only resort and is also an AMR Resort. While staying at Dreams, adults are also able to dine, swim, drink, use all the amenities at Secrets and vice versa. However, no children are allowed in Secrets. We are staying at and getting married at Dreams, but we will be spending our time at both resorts! When walking over to Secrets, there will be a guard who will ask for your room number. This is protocol, so do not be nervous!
Preferred Club:
The AMR Resorts has a Preferred Member Club. Certain rooms, attractions, pools, and bars are only for those who are staying in a preferred club or are a preferred member. We are NOT preferred members, but have booked a preferred room. If you have booked a preferred room, then you will have access to preferred club amenities. During checkin-in the concierge will go over this with you.
VERY IMPORTANT: Staff will ask you to attend a Preferred Member Club meeting. They will say it is only 30min, however, we went to one and it was 2hrs long! So, if you are not interested in becoming a preferred member, please just flat out tell them. To become a preferred member, the least expensive package starts around $15,000 per year. This is just to give you an idea about the money part of it. The staff will probably ask you at check-in.
Tips:
Tips are not mandatory at the resort, however, we highly recommend it. We have noticed that when tipping, our service is exponentially better in terms of timeliness and quality. If you want to tip, please bring singles as the resort hardly ever has change.
Alcohol:
The resort has a variety of liqueurs. However, if you want a specific alcohol please tell them because otherwise they will give you the house brand of alcohol.
Restaurant Attire:
Breakfast and lunch- swim suit with cover-up/t-shirt with sandals or gym shoes are allowed
Dinner: Men must wear pants and button shirt or polo; Women must wear dress (summer/spring), capris or pants with a nice top. No flip flops are allowed.
At this time, if you booked the charter flight through Apple you will check-in at the airport and NOT the day before. The Apple Rep let us know this morning the following:
The first checked bag for any guest booked on charter with AVOK insurance IS free. The change for the bags not being free was implemented on 10/28/2016, however, you and all of your guests booked prior to that date.This means if you purchased the insurance, then there is no fee for your first checked bag. However, if you did not purchase the insurance, then you will have to pay for any checked luggage.
For information about the cost of checked luggage, please view Frontier Airlines website:
https://www.flyfrontier.com/travel-information/baggage/