Matilda & Rob

May 16, 2025 • Cancún, Quintana Roo, Mexico
19 Days To Go!

Matilda & Rob

May 16, 2025 • Cancún, Quintana Roo, Mexico
19 Days To Go!

Q & A

DO I HAVE TO STAY AT FINEST RESORT?

Because the resort is highly secured, those who do not have room reservations are not allowed on the premises.

ARE CHILDREN WELCOME TO THE WEDDING & RECEPTION?


While we love your little ones, our wedding is going to be an adults-only event so that everyone can relax and enjoy the evening. We appreciate you making arrangements ahead of time and leaving the kids at home so you can celebrate with us.


CAN I BRING A GUEST?

-We would love to have more guests at our wedding but unfortunately we're limited due to the venue's capacity. Please refer to your invitation or RSVP form. You're welcome to travel with a friend to accompany you at the resort during your stay. Just a friendly reminder they will not be able to attend the wedding events. Thank you for understanding.


HOW DO I RSVP?

To RSVP locate the 'RSVP' tab on this site and follow the steps. Please include any guest that will be attending any of the wedding events.

DO I HAVE TO RSVP?

Yes, an RSVP is required and appreciated for everyone. It is essential in planning for the ceremony seating, meals, and beverages. In order for us to be able to accommodate you; you MUST RSVP prior to the deadline of March 3. We appreciate your understanding with this!

WHEN SHOULD I ARRIVE AND DEPART?

Guests will start arriving on the May 12th and plan to stay 3-7 nights. We'll arrive on Monday 12 and depart on Monday 19. You're welcome to stay as long as you would like.

Note, the resort requires a 3 night minimum stay. To join all wedding events, we recommend arriving by May 14th.

WHAT DOES ALL-INCLUSIVE MEAN?

All meals, snacks and drinks (including alcohol), are included and unlimited! There are 12 restaurants, a food truck, several bars and lounges and 24-hour room service. There's also plenty of activities for adults and kids at no extra charge! Visit the Finest Playa Mujeres website or download The Excellence Collection app to see a list of daily and nightly activities and entertainment.

WHEN SHOULD I BOOK MY ROOM?

ASAP! There is no room block in place and rooms are expected to sell out as it gets closer to the wedding day. If you are not able to secure a room at the resort, you will not be able to attend the wedding as the resort requires all guests to stay on site.


Your room reservation is 100% refundable up to 24 hours before your arrival, and it only takes $1 to reserve and secure your room now.

LAST DAY TO BOOK?

The last day to book with the discounted rate or make any modifications to your reservation is March 3, 2025. Any modifications after March 3, 2025 will cancel your current reservation and will automatically be rebooked at the current resort rates, which are much higher now.

Also, make sure your card on file has not expired as your card on file will be charged 30 days before your arrival. Your reservation will be canceled if your payment is declined due to your card on file being expired.

IS THERE A DRESS CODE FOR THE CEREMONY/RECEPTION?



The dress code for our wedding is beach semi-formal.

WHAT IF I HAVE DIETARY RESTRICTIONS?

Let us know of any dietary restrictions through the RSVP form. We want to make sure you're taken care of!


During check-in, the resort will ask if you have any dietary restrictions as well and tie this information to your room number. This is to make sure you have a comfortable stay!

WHAT SHOULD I PACK?

Your outfit for the wedding (Please see above), swimwear, sunscreen, bug spray.

Although the resort is all-inclusive, we recommend to bring $1 & $5 USD bills to tip the staff.

WHAT IS THE RESORT DRESS CODE?

Other than the pool or beach attire we recommend bringing resort attire such as cover ups.

All restaurants at Finest require a certain dress code. Please visit the resort website to see the different type of dress code required at each restaurant. In short, men must wear shirts with sleeves or collars at every restaurant. Some restaurants require pants for men. Some restaurants do now allow casual sandals for either men nor women. Please pack accordingly.

WHAT ACTIVITIES DOES THE RESORT OFFER?

The resort offers many things to do (*extra fee):

12 pools plus hot water Jacuzzis, Children’s facilities including pool, playground, and indoor pavilions, Kayaking, Snorkeling gear, Paddle boarding*, Aerobics and water aerobics, Water polo, Yoga classes, Dance lessons, Cooking lessons, Live music and shows, Beach volleyball, Beach soccer, Tennis, Basketball, Bicycles, Table tennis, Paddle tennis, Darts and board games, Archery, Air rifle shooting, Billiards, Golf (off resort)*, Fitness center and cardio conditioning facilities, and the Spa*

CAN I BOOK THE NON-REFUNDABLE OPTION?

Yes you can, but be advised that (1) you will not receive any money back if you need to cancel for any reason, (2) you will not be able to modify your reservation at all once you book and (3) you will be charged the full amount at the time of booking.

We are asking all of our guests to use our Promocodes

USA Promocode - MRWMAY25FPM

Canada Promocode - MRWMAY25FPMCAN

Rest of World - MRWMAY25FPMROW

and book the GROUPS RATE option because it only requires $1 deposit to book, it will include free cancellation up until 24 hours from arrival and free transportation to/from the airport. We would hate for you to lose any money if you have to cancel your stay.

DO I HAVE TO BE VACCINATED TO ATTEND?

No, you do not have to be vaccinated to enter Mexico, re-enter the US, or stay at this resort.

IS THERE A SPA DISCOUNT?

Yes, the same promo code you used to book your reservation gets you 10% off but you are also more than welcome to check their monthly Spa offer right before your trip as many times they offer great discounts.

WILL THE CEREMONY BE UNPLUGGED?

YES! We ask that you please put your devices away for the ceremony as it will be professionally captured. Please remain "in the moment" with us. After the ceremony please take as many pictures as you want!

ANY ACTIVITIES OUTSIDE OF THE RESORT?

There are so many activities at the resort that are already included with your stay. If you wish to explore Cancun or the surrounding areas, here is a list of some fun activities.

-The Playa Mujeres Golf Club is located next to our hotel. You can arrange to play through concierge or schedule to play before your arrival.

Visit Isla Mujeres, a small tropical island a boat ride away. You can take a ferry or small boat from the resort's beach to and from the island. This is a perfect half-day or full-day visit to their beautiful waters, beaches and restaurants. You can explore the island by bike, golf cart or by walking!

-Tulum is a great day adventure and is located 2-3 hours from the resort. Here you can find ruins, cenotes, nightlife and great restaurants!

OTHER QUESTIONS?

If you have other questions regarding booking or transportation please feel free to reach out to our travel advisor, Delia. Her email is delia@lizmooreweddings.com