The Hacienda and Heaven sides of the Hard Rock Hotel Riviera Maya are approximately 5 to 10 minutes apart by shuttle or golf cart, depending on traffic and the specific route taken within the resort. The resort provides convenient transportation options to ensure guests can easily move between the two sections.

We’ve created a WhatsApp group specifically for sharing important updates and announcements related to the wedding. This is the best way to receive directions, stay informed about any changes, and have your questions answered in real-time. Please join the group to ensure you have the most current information and can easily communicate with us.

We recommend bringing cash for tipping and in smaller bills. ATMs are located at the resort but keep in mind the usage fee can run around $50 per transaction. So best to come prepared!

HRRM has 110 volts outlets in every room, if you need a different outlet, you will need an adapter. Please note that hairdryers are provided in every room, in case you want to leave that off your packing list.

Guest Services: The resort’s guest services team can assist with additional needs, such as renting mobility aids or arranging special accommodations for tours or excursions.