Providing luxury service has always been one of their focuses, your health and safety are now their main priority. They have streamlined processes and incorporated changes across all areas of their property.

FRONT DESK CHECK-IN AND CHECK-OUT

Their new Casa de Campo®️ mobile app offers guests a contactless check-in and mobile key experience and is available on the App Store and Google Play platforms. Please make sure you download it prior to your arrival.

They have established new check-in and check-out hours to ensure the complete disinfection and sanitization of all guest rooms prior to each arrival. New hours are: check-in: 4:00 pm,/ Check-out: 11:00 AM.

Upon arrival, guests will wait for their lobby concierge to welcome and assist the guest in the check-in process.

As part of the check-in process, guests are required to have their temperature checked and answer a few questions to assess if they have any signs and symptoms related to COVID-19.

The lobby will have a maximum capacity of 20 people at the same time. The rest of the guests are able to wait at various lounging areas around the lobby. Front desk stations feature a 2-meter plexiglass partition in order to provide greater security.

Guests are urged to read the provided information regarding newly established protocols throughout the property.

We encourage groups traveling together to designate a person to complete the check-in process on behalf of everyone. In this way the process is simplified and the conglomeration of people in the reception area is avoided.

Room changes are limited and cannot be made upon check-in. If agreed, a room change would be scheduled subject to availability. Guests must schedule the change at check-in or by phone at ext 3166. The minimum time for a room change will be no less than 24 hours prior and subject to availability.

Check-out process has been streamlined to eliminate the need to physically return to the lobby. Cashless transactions are preferred, and that the credit card provided upon check-in will be used to process payment upon check-out. In the event that a guest has a need to pay in cash, they will be required by law to properly sanitize bills before interacting with reception. If you need assistance and/or transportation, please contact them 24 hours before to arrange it for you.

If you wish to drive your golf cart to the lobby, park in the designated area and leave the key in it. A hotel staff will take care of it.