DO I HAVE TO BOOK THROUGH YOUR TRAVEL AGENT?
YES BECAUSE WE HAVE SECURED A ROOM-BLOCK FOR OUR SPECIAL GUESTS. THE RESORT WILL NOT CONSIDER YOU PART OF THE SPECIAL DAY UNLESS YOU RESERVE WITHIN THE ROOM-BLOCK.
CAN I SUBMIT A SONG REQUEST?
YES! AND WE ENCOURAGE THIS!
CAN I SHARE/SEE PHOTOS FROM THE WEDDING?
YES! WE WILL HAVE A PROFESSIONAL PHOTOGRAPHER FOR THE WEDDING DAY AND WILL SHARE THAT ALBUM WHEN IT IS AVAILABLE.
WE ARE ASKING EVERYONE TO UPLOAD AND SHARE THE PHOTOS THEY HAVE TAKEN. THAT WAY, EVERYONE GETS TO SEE EVERY MOMENT FROM EACH PERSPECTIVE.
WHAT KIND OF BEER IS SERVED AT THE RESORT?
COORSLIGHT, HEINEKEN 0.0, HEINEKEN REGULAR, BOHEMIA CLARA, BOHEMIA OSCURA, TECATE ROJA, TECATE LIGHT, XX LAGGER.
WHAT KIND OF DRINKS DO THEY SERVE?
TROPICAL COCKTAILS INCLUDE MOJITOS, DIRTY MONKEYS, BAHAMA MAMA, MIAMI VICE, MARGARITAS, DAIQUIRIS, AND SO MUCH MORE! PLEASE REVIEW THE "BAR" AREA IN THE RESORT'S APP. THERE ARE ENDLESS OPTIONS.
WHAT IS THE LANGUAGE AND CURRENCY
THE LOCAL LANGUAGE SPOKEN IS SPANISH AND THEY PREFER US DOLLARS OVER PESOS. MOST OF THE STAFF KNOW ENOUGH ENGLISH TO GET BY AND UNDERSTAND. TIPPING IN US DOLLARS IS ALSO GREATLY APPRECIATED BY THE STAFF THROUGHOUT THE RESORT.
WHATS THE WEATHER GOING TO BE LIKE?
YOU CAN EXPECT TEMPERATURES TO BE IN THE HIGH 20'S FOR START OF JUNE. THERE WILL BE SHORT BURSTS OF RAIN THAT COME AND GOE VERY QUICKLY.
HOW DO I SEE THE MENUS FOR FOOD/DRINKS?
PLEASE UTILIZE THE RESORT'S APP AT THIS LINK & PLEASE CREATE SHORTCUT ON PHONE SEE ALL BAR MENUS AND DRINK OPTIONS RESTAURANTS ORDER 24/7 ROOM SERVICE SEE ENTERTAINMENT SCHEDULE RESORT MAP SPA MENU
IS THERE FREE WIFI?
YES THERE IS FREE WIFI THROUGHOUT. IT CAN BE SPOTTY THROUGHOUT HOWEVER. IT ALSO ISN'T A BAD IDEA TO CONTACT YOUR CELL PHONE CARRIER TO DETERMINE IF THERE ARE ANY INTERNATIONAL FEES ASSOCIATED.
DO I NEED AN OUTLET TRAVEL ADAPTOR?
NO, MEXICO HAS THE SAME PLUGS AS WE HAVE. I DO RECOMMEND PACKING A POWER CORD TO CHARGE MULTIPLE ITEMS AT ONCE.
IS IT SAFE TO DRINK THE WATER?
ONLY DRINK WATER THAT IS FROM AN UNOPENED BOTTLE. RESORTS USE ICE THAT IS MADE FROM BOTTLED WATER.
WHAT IF I FORGOT SOMETHING AT HOME?
THERE IS A MINI-MARKET ON THE RESORT. LOCATED IN THE NORTH WEST CORNER ON THE ADULT-ONLY SIDE. ITEMS HERE ARE VERY EXPENSIVE. SUNSCREEN COULD START AT $20 A BOTTLE SO MAKE SURE TO PACK ENOUGH!
IS THERE A ROOM KEY?
THE BRACELET YOU ARE GIVEN AT CHECK-IN IS ALSO YOUR ROOM KEY. THE BRACELET CANNOT BE REMOVED FOR YOUR DURATION OF YOUR TRIP.
WHAT IS THE RESORT’S DRESS CODE FOR DINNER?
THE RESORT DOES HAVE A DRESS CODE FOR DINNER--SEMI-FORMAL OR FORMAL. THIS INCLUDES NO SHORTS, T-SHIRTS, MEN MUST HAVE CLOSED-TOE SHOES AND PANTS (NO JEANS). DURING BREAKFAST AND LUNCH, GUESTS MUST HAVE SHIRT/SHOES ON, OR A SWIMSUIT COVER-UP ON.
WHAT IS THE ISLAND I SEE FROM THE RESORT?
THE ISLAND IS CALLED ISLA OF MUJERES. WE MAY PLAN A BOAT TRIP WHICH WILL TAKE US TO/NEAR THE ISLAND.
IS THERE BUGS?
BECAUSE THE RESORT IS IN THE TROPICS, YES THERE ARE MOSQUITOS AND BUGS. IF YOU ARE CONCERNED, PLEASE PACK BUG SPRAY.
ARE THERE POOL FLOATIES TO USE?
NO, THE RESORT DOES NOT OFFER THEM FOR FREE. I RECOMMEND PACKING YOUR OWN. THERE ARE ALSO SOME AVAILABLE TO BUY (THAT ARE VERY EXPENSIVE) AT THE RESORT'S GIFT SHOP/MINI-MARKET.
IS THE SAND HOT?
THE SAND IS WHITE AND SOFT. DOESN'T GET TOO HOT, BUT COULD BE CONSIDERED HOT IF YOU HAVE SENSITIVE FEET. PLEASE PACK BEACH SANDLES. ITS BEEN REPORTED THE BEACH AT THIS RESORT ISN'T ROCKY, AND IT'S NOT ROCKY WHILE ENTERING THE OCEAN.
WHAT ARE THE POOLS LIKE?
THE RESORT'S POOLS ARE NOT HEATED. THEY ARE SALT-WATER POOLS.
WHAT IS THE NIGHT LIFE LIKE?
THE SPORTS BAR TURNS INTO A CLUB/DISCOTECHA AT NIGHT. THERE ARE VARIOUS SHOWS IN THE THEATER. THE SHOWS END AROUND 1030PM.
IF I AM IN A SWIM-OUT ROOM IN THE POOL, HOW DO I GET DRINKS?
THERE IS A BAR SERVER THAT WILL COME AROUND FOR DRINKS. NO FOOD SERVICE TO YOUR PERSONAL LOUNGERS HOWEVER. CONSIDER ORDERING 24/7 FREE ROOM SERVICE INSTEAD.
WHAT IF I HAVE FOOD ALLERGIES?
PLEASE DISCLOSE ALL FOOD ALLERGIES/SENSITIVITIES TO YOUR BUTLER. AT THE RESTAURANTS, THE CHEF OR WAIT STAFF WILL DISCUSS YOUR DIETARY NEEDS.
DO I NEED TO PACK A BEACH TOWEL?
NO, THE RESORT PROVIDES THEM FOR FREE.
WHAT ARE THE BEACH ACTIVITIES?
BEACH VOLLEYBALL, RENT A JET-SKI ~$65USD, SMALL CATAMARANS, 2 PERSON KAYAKS, PADDLEBOARDS, SCHEDULE PARASAILING--ADDITIONAL COSTS.
WHAT TYPES OF LOUNGE CHAIRS ON THE BEACH?
PALAPAS, BALI BEDS, TRADITIONAL LOUNGERS WITH ADJUSTABLE BACK NO RESERVATION REQUIRED THEM. FIRST COME, FIRST-SERVE BASIS.
WHAT DO THE FLAGS MEAN ON THE BEACH?
GREEN FLAG: WATER CONDITIONS ARE SAFE FOR SWIMMING. YELLOW FLAG: USE CAUTION WHILE SWIMMING. RED FLAG: DANGEROUS CONDITIONS. BLACK FLAG: THIS IS THE HIGHEST WARNING LEVEL. DO NOT SWIM. BECAUSE THIS IS AN OCEAN, RIP-TIDES COULD BE PRESENT. PLEASE SWIM PARALLEL TO THE BEACH IF YOU ARE IN A RIPTIDE.
CAN I BRING MY OWN CUP FOR DRINKS?
YES! WE ENCOURAGE THIS. PLEASE BRING YOUR OWN REUSEABLE CUP. PLEASE CONSIDER ONE WITH HANDLE/LID/STRAW BASED ON YOUR PREFERENCES. BEER IS SERVED IN CANS/BOTTLES SO CONSIDER A CAN KOOZIE OR BOTTLE KOOZIE.
IS THERE A CIGAR LOUNGE?
YES, CIGARS FOR PURCHASE START AT $35 CAD PER CIGAR. PLEASE SEE RESORT'S APP RESTAURANT MENU TO REVIEW OPTIONS.
IS THE TEQUILERIA FREE?
NO, BUT PLEASE INQUIRE ABOUT FREE-TASTINGS. SEE RESORT APP > RESTAURANT FOR TEQUILA MENU.
DO I NEED WATERSOCKS/WATERSHOES?
WE DO RECOMMEND THEM--ALTHOUGH THE BEACH IS MOSTLY SAND, IN THE WATER THERE MAY BE ROCKS. ALSO FOR EXCURSIONS, YOU MAY WANT THIS. (I.E. CENOTES, ATVS, ETC. )