Don't Forget Your Passport! Everyone planning to come must have a valid passport. Your passport must also have at least 6 months remaining beyond your departure flight from Mexico. If you show up to the airport without a valid passport, or if it expires in less than 6 months after your return flight, you may be denied entry onto the plane or into the country.

The U.S. Passport Office currently states the standard turnaround time for a new application is 6 weeks, and expedited applications may be 2-4 weeks.

Don't Forget to Schedule Your Transportation in Mexico!

At least 7 days prior to your stay, please call 1-888-987-7655 and ask to be transferred to the Transfers department or visit https://transfers.palaceresorts.com/ and complete the form, no later than 48 hours before your check-in date. (The hotel you need to select on the online form is Moon Palace Cancun.)

Make sure to have your hotel reservation number, arriving, and departing flight information in order to reserve transportation. If you're planning your stay for 4 or more nights, the transportation to and from the airport in Mexico will be provided to you for free, by the resort.

If you're staying less than 4 nights, or you are not able to use the hotel's transportation service, transportation to and from the airport is approximately $60 round-trip. You can still book your transportation through the resort and will be charged at check-out or asked to pay with a credit card.

On average, a round-trip flight to Mexico can cost anywhere from $400 - $900. This depends on what airline you fly with, what days you fly, when you book, if you choose a flight with a layover, your luggage, and where you're flying from. December is considered a "high season" to fly. We recommend booking tickets in advance and looking into different airlines to get the best deal!