Michelle & Jonathan

December 12, 2024 • Playa del Carmen, Quintana Roo, Mexico

Michelle & Jonathan

December 12, 2024 • Playa del Carmen, Quintana Roo, Mexico

Book & Plan Your Stay

BOOK & PLAN YOUR STAY

COMMON QUESTIONS:

1. WHERE & HOW DO I BOOK?

We are beyond excited to have you joining us. Use this link: https://www.jotform.com/gworldtravel/farrellwedding

2. WHAT AIRPORT DO I FLY INTO?

You will be traveling into Cancun International Airport. PRO TIP: CUN, like most airports is very busy. However, this airport has a multitude of vendors as you are exiting the airport. It is important to review your transportation pickup information PRIOR to landing and know where you are going to meet your ride. If you appear lost or gullible, vendors will attempt to haggle you for excursions/rides/etc. We would not advice interacting or making purchases with any of these vendors.

3. DO I NEED TO PROVIDE PROOF OF VACCINATION?

At this time, Mexico does not require proof of vaccination.

4. WILL I BE ABLE TO BUY A BEVERAGE BEFORE GOING TO THE HOTEL WITH TRANSPORTATION?

Yes, there are drink counters available. Have small bills easily accessible in order to purchase.

5. Are children invited?

Secrets Moxche is an ADULT only resort. Guests must be 18 years old+. As much as we love the little ones in our lives, we understand that choosing an adult only resort limits some of our guests. We hope to see you in Mexico with us, but we respect whichever decision you choose!

6. Can I stay at another hotel?

We chose Secrets Moxche for it's 5 star rating, amenities and incredible price. We locked in our exclusive prices in 2023, guaranteed an amazing deal for our guests. Everyone has their own financial limitations, which we understand. Unfortunately at this time, Moxche does NOT allow day or event passes: meaning if you are not an active guest at the resort, you will not be permitted on property for the wedding.

7. Is there a payment plan for the hotel?

Yes! When you book your stay following the link in question #1, you are able to submit a "deposit". There is a 50% payment requirement date in June and a FINAL payment requirement date in September.

8. I found a better price elsewhere, do I have to book through the link in question #1?

Our immediate question is, are you using a reputable website and are there any hidden fees (i.e., pay half now, pay half on arrival to hotel)? When booking through the link provided in Question #1, you are working directly with our extraordinary destination wedding travel agent, Gina. You will be able to ask her all booking related questions. Gina has impeccable response time and is extremely knowledgeable. When booking individually without our resource, you will be responsible for obtaining answers to your own questions - contacting customer services through wherever you purchased your hotel from, which is both time consuming, inconvenient and ill-advised.

9. How do I book airfare with Gina or independently?

That is totally your decision! Gina can absolutely help you with the process if needed, but you may also do it independently.

10. I have a question but I do not see it here, what do I do?

No worries at all! Text/call either the bride or groom. We will get back to you with an answer. Your question will be featured on the "Updates" on the homepage should other guests have the same question!