Reserving Pool Chairs

We recommend getting up early to reserve chairs by the pool (especially if you want shade) with your beach towels. Based on reviews, most chairs will be reserved by 9AM. If you have a problem finding a chair, tip the towel guy/girl and they will find chairs for you. You can also tip them the day before to reserve chairs for you the following day.

Resort Stores

While you will be able to find almost anything you need in the resort stores, we recommend not relying on them as they are extremely overpriced ($35 for sunscreen). Make sure to bring all of the sunscreen, hats, pool floats, etc. with you that you will need.

Tips

Tips are greatly appreciated by staff. We recommend bringing $40/per person per day and bringing them in smaller bills. Tips in USD are accepted at the resort and as payment for taxi rides. ATMs are available onsite.

Lobby at Check In

There are 2 lobbies: Roja and Azul.Your shuttle driver will ask you which lobby you should be taken to for check-in. If you are staying on the Hacienda (family-friendly) side, you will check in at the Roja lobby. If you are staying on the Heaven (adults-only) side, you will check in at the Azul lobby.

Building number

You will be assigned a building number for your room when you check in. I recommend reviewing the map beforehand so you can request a building closer to whichever side you’ll spend the most time on: Hacienda (family) or Heaven (adults only). The higher the number, the closer to the Hacienda side you will be (near us!). Building numbers are 1-9.

Rooms

There have been complaints from people of the rooms having musty smells upon arrival. If this is the case: A) turn on the AC and let it run for 15 minutes and this should clear out the stale air smell or B) feel free to request a new room.

Weather

October is the end of monsoon season so you may see rain forecasted for every day. Don’t worry, they are usually afternoon showers that pass quickly.

Avoiding Timeshare Representatives

You may encounter pushy timeshare representatives at the Hard Rock Riviera Maya. These individuals may approach you during your stay with enticing offers and promotions, but it is important to remember that they are often trying to sell you a timeshare or vacation ownership package.

️To avoid any unwanted sales pitches or pressure, I recommend politely declining any offers from timeshare representatives and being cautious when approached by individuals offering free gifts or discounts in exchange for attending a presentation.

If you do encounter a timeshare representative during your stay, please feel free to notify the staff so that they can address the situation promptly.