Southern City Lights

t our services. I sincerely apologize for not meeting expectations in some areas. A few weeks before your wedding, our pianist unexpectedly passed away, causing delays in communication. On your wedding day, our backup pianist arrived just before I spoke to you, leading to an unforeseen emotional response. I understand now that I may have seemed distant, and I apologize for any misunderstanding. I was emotionally compromised, aiming to provide an excellent experience despite the challenges. Concerning the songs, as I initially explained and is stated in our service agreement, we strive to play as many songs on your list as possible. Due to the nature of private events, it is essential that we read the room and make quick decisions to play songs that we know will have the best impact, because of our 20 years of experience, having performed nearly a thousand weddings and events combined. Your timeline was not disregarded. Your wedding planner and I had two different timelines. Since she and I both are professionals who plan and perform weddings every weekend, we worked together and did our best to combine both timelines as accurately and effectively as possible. Upon arrival, before you and I met, your then fiancé came to me about performing the song. I knew exactly what he was talking about and we happily discussed and planned it out. We even cut up a bit and had several laughs with him and his groomsmen. He did not have a guitar with him, but one of his groomsmen did and brought it to us. We tune a half step down, so my bass player tuned the guitar down for him and ensured it would be in tune when he was ready to play. My bass player even kept the guitar on his stand to keep it safe and leaned his own guitar up against a speaker instead. When your husband came to perform the song late that evening, I directed him to my bass player who had the guitar ready for him on his stand. I’m really unsure why all of this was recounted in any different way, but I am sorry for any misunderstandings. When I introduced you by the wrong name, that was my fault and although I instantly corrected it as soon as I made the error, I felt awful and am terribly sorry for that mistake. I did apologize for it. First to your husband on our first break and again to both of you after the reception, at which time I and the rest of my band thanked you multiple times. I apologize for where I failed or made errors in judgement. I have learned from this, and I respect and appreciate your feedback. Because of the respect I have for the character and integrity of my musicians, I must be clear on this… My musicians and I Have Never, and Would Never, fail to thank the couple, their family and friends after the wedding. I wish you the very best. Sincerely, David.