BTS Event Management

g what should’ve been a joyful time. My family hired BTS 1.5 years before my wedding. I was excited, especially since they had planned weddings for my husband’s cousins. Because of that personal connection, I assumed they’d be committed to making my dream wedding happen. Venue selection went okay, although Trista sometimes came across as abrupt or rude during calls. I initially overlooked it. However, things went downhill quickly. Once the venue was secured, BTS cut off all direct communication between us and the venue, forcing everything to go through them. They insisted on controlling every detail and withheld information to suit their agenda. I later learned this is not standard among planners. When I voiced discomfort about this, I was made to feel unreasonable. Vendor booking was worse. I asked repeatedly to start on florals early, but BTS told me to wait and assured me they’d handle it. When I sent them detailed design requirements (since their boards didn’t reflect my vision), they took months to respond. When they finally did, the three florist options they provided were either wildly over budget, extremely vague, or suspiciously favorable toward an Arizona-based florist they often work with. When I requested more local options, they refused and claimed I’d get “overwhelmed.” At this point, I reached out to florists myself. One confirmed BTS had contacted them and received a quote—information BTS had denied and withheld from me. When I confronted them, they threatened to step back from overseeing wedding decor unless I followed their florist recommendations. This was the final straw. We fired them four months before the wedding and found another planner who was a much better fit. I’ve since spoken to other brides who also had negative experiences with Trista and BTS, which helped me realize this wasn’t just me. I would never recommend BTS. They don’t have their clients’ best interests in mind. They were dishonest, controlling, and dismissive throughout my planning process. Their behavior brought unnecessary stress and anxiety during a time that should’ve been filled with joy. There is nothing “luxury” about how they treat clients. I hope Trista seriously reconsiders how she runs her business. If this review helps you in your decision-making, please like it so other brides and families can be warned.

ding day exceeded our expectations! There wasn’t one thing we had to do the day of the wedding except enjoy ourselves. Kelly, Amanda and the rest of the team were OUTSTANDING. BTS is well worth the money if you are looking for professional help in planning your dream wedding. Kelly and Amanda were not only very professional, but also a pleasure to work with. HIGHLY RECOMMEND

ation, and incompetence. To begin with, we went through five different wedding planners during our time with BTS. Each one either quit or was fired, leaving us to wonder what was going wrong behind the scenes. Eventually, we were assigned an inexperienced 25-year-old. Throughout the process, this supposed professional caused me to shed tears on more than one occasion and made me feel like I was the one at fault. Instead of alleviating stress, they added to it, leaving us to pick up the pieces and scramble to plan the entire wedding just weeks before the event. Three days before our wedding date, I reached my breaking point and refused to speak to them, fearing they would only further ruin my mood and the occasion we had been eagerly anticipating. Thankfully, my cousin, who happens to be a lawyer, and my fiancé stepped in to salvage what they could of our big day. Post-wedding, we sought legal counsel and discovered that [Wedding Planner Company] had breached their contract with us. With the help of our lawyer, we pursued chargebacks with the credit card companies, and to our relief, they agreed and refunded some of our hard-earned money. Adding insult to injury, BTS couldn't even spell our last name right and proceeded to have it printed on the napkins. They also failed to print a correct image of my dog, opting for a generic dog photo instead. Additionally, they forgot our daughter's name and omitted her from the photo lineup for the photographer, instead including my deceased grandparents. In conclusion, I cannot stress enough how important it is to steer clear of BTS. Their dishonesty, incompetence, and disregard for their clients' well-being make them unfit for the industry. Save yourself the headache and heartache, and never work with these people. My husband also wrote a review, and one of their current clients saw it. They are already experiencing the same things and pulled out of the contract. I am so happy we saved a bride. BTS - if you really want to know what goes on behind the scenes contact me!

ack from our credit card company due to their non-performance), we also found them to be rude, uncaring and dismissive throughout the 18 months we worked together. We had 5 different planner from start to finish, they made my wife cry multiple times, misspelled our last name on our paper products, and are blacklisted from doing an event at the venue our wedding was at. If you want to do business with BTS good luck to you but I cannot advise any bride or groom to partner with such a subpar and uncaring company / group of people.