Grand Event Rentals

e got quotes with. The reason I've given them only 3 stars is because they failed to deliver a set of drinking glasses to us and then tried to bill us when they weren't delivered. They only took the trouble to double check their own inventory at my great insistence. They did eventually locate the glasses they never delivered in their own warehouse; credited the rental fee back to us and apologized. I would advise people to double check deliveries and note any discrepancies and be sure to check what they bill you for after.

livery and pick up so far away. They assured us it would be totally fine. However, only a couple hours into the wedding our servers started dumping out our guests' wine because the drivers from Grand Events came INTO our venue and told the servers it was time to pack up, hours before the contract said they were supposed to come in and pack up the items. I contacted the general manager and brought up this and the fact that I had ordered 65 pint glasses and they sent 11. He was completely unhelpful, basically didn't believe that his drivers entered our venue and were the cause of hundreds of dollars of wine being poured out. I would absolutely never work or rent from them again. They didn't even cover the charges we incurred due to not having pint glasses last minute. This company has abysmal leadership and zero customer service. GO ANYWHERE ELSE! You won't regret it.

nice that I wasn't the one that had to return them. the only down fall was I rented a cake knife and it was on the paperwork that it was there and the day of we couldn't seem to find it. it was all good and we used a butter knife. I know that in the end they took it off my bill though and didn't charge me.

always count on Grand for exceptional service and quality rentals.

was often! no problems with delivery and pick up, plus their inventory is beautiful and the most affordable I found in the Seattle area!

handeliers and mahogany chiavaris. For my reception I had a white top tent with the ceiling drape liner, leg drapes and crystal chandeliers. They also provided tables, chairs, dance-floor, linens and all my place settings. I would highly recommend them for any rental needs you may have!

s! Annelise was very responsive, always getting back to us quickly, updating our order, and answering our questions. She was so friendly and helpful, I highly recommend you work with her! Delivery and pick-up was easy, with a whole crew that came out to help us set up. All of the items we ordered were included, nothing was missing. Take down was quick and painless too. We compared several rental companies in King County and Grand Event Rentals was the least expensive option *as long as you get a coupon from a bridal show.* They were also the most conveniently located for us and have convenient show room hours. The only complaint I have about GER is that the site consultation was a complete waste of time. The guy who came to survey our property completely forgot about our appointment and we had to call the office several times to find out where he was. We ended up having to delay our appointment by several hours and it was a waste of our day. When he finally did show up, he clearly didn't want to be there. The process was very short and arguably incomplete. He told us he'd send a map of our property and rental layout the following business day, but we still hadn't received anything 2 weeks later. I had to pester them to get the survey map and when we finally did get it, it was completely messed up. Wonder if he forgot about us altogether and then BS'd something together when we asked? Using Google Earth, I created the map correctly and gave it to them. No idea if they used it for set-up anyway, but the crew that set everything up was super easy to work with and we made corrections as we went. In summary, I do recommend Grand Event Rentals. The price, convenient show room and hours, huge catalog to choose from, flexibility, and staff like Annelise made it a great experience. Thank you, GER for helping us put together a fantastic event!

owed up with via email. The booking process was easy and I LOVED that I could pick up for my Sunday wedding on Saturday and drop off on Monday without being charged a surcharge. My only "complaint" would be that they offered several items on their website that were what I preferred for our wedding but was later told they don't have those items. Wouldn't it make more sense to remove them then? We were able to make do with the substitutes but they would certainly be a vendor I would work with in the future if it were ever necessary.

eze. They were quick to answer me and the pick and and drop off time period was very generous. The only complaint that I have is that I forgot to pick up the rentals the day before the wedding (with everything going on it slipped my mind) and I did not remember till the morning of! It would have been nice if they would have called me but at least I remembered.

get a tent and lighting last minute. We were able to have a tent and lighting all set up for our day at a reasonable price. Even though it didn't end up raining, it was great for our peace of mind!

color combinations and they were so helpful. We had a tent set up in our yard for our backyard wedding and the delivery people were so great. Everything was perfect.

o with and told me they were going to charge me a bunch of extra money. Then they later called the right person and worked it out, completely unnecessary to call me at all. Then, at the wedding the curtains looked nice but I noticed several stains on them around the room. They are cheaper but you get what you pay for and I wish I would have gone with a different company.

we couldn't have been happier!

was expensive to deliver!

to the atmosphere. I didn't bet the leg covers and didn't miss them though. They came and set up two days before the wedding so we had plenty of time to decorate. Very nice guys!

me of the items that I had tried to order. When I voiced my concern, I was told that I was not their only bride and it's not their responsibility to make sure everyone responds to their emails. So basically, my business was not important to them!

y showed up, they were more like white plastic than anything! They never counted the supplies before leaving and when 5 cheap-o wine glasses were missing by the end of the night (unaccounted for from the beginning) they charged us a whopping $25 dollars each for their crappy .50cent mass produced glasses. Don't waste your money with their service - or at least make sure someone COUNTS everything before they up and leave and charge you extra for this own mishaps.

ping up with the constant changes to our orders. As our guest count fluctuated, so did the amount of equipment we required. Kevin promptly issued me a new quote each time we made a change, which helped us out immensely. They delivered everything on time, which was crucial to our plans. In the early stages Kevin actually came out to our venue in person to help use measure and strategize over what size/shape tables to use and how many – that was also a huge help. Their delivery drivers were also friendly and hard working. Thank you for everything! Jennifer and Cory Brewer (Wedding July 24, 2010)