We picked the Harley-Davidson Museum as a venue for sentimental reasons and also because it is just a great place to be. My husband and my first dates were at Bike Nights here, we first said "I love you" at Bike Night, and he proposed in Decemb...er on the museum grounds. It just made sense to pick this as our venue. I'll start with the positive so this review isn't just a bunch of complaining. Our day of coordinator, Tanya, was great. We dropped everything off the night before with her, and she did a perfect job setting up the decorations and making sure everything was gorgeous. Ok.. now on to the issues we had. One of my bridesmaids steak was cooked super rare while everyone else's was medium or more done, so she just wanted it microwaved or something. I'd normally just tell her to suck it up, but there were extra steaks available from guests that didn't show up. I asked the server if she could have a different steak since my husband's was more done so the extras might be cooked more, too. The server said no. They wouldn't give her a different steak and instead had her eat a kid's meal. After guests were leaving our best man said a guest told him that he saw employees eating steak and salmon in a breakroom when those paid meals could have been passed around or given to guests like my bridesmaid. We had at least 6 guest not come, and at $55/plate they could have been served. Servers would move on to other tables before finishing serving the other table, so I saw guests literally asking for their meal because they were skipped. One HUGE problem was that my cake wasn't cut. I was wondering why everyone's pieces were so small until we were packing up and the entire tiered cake minus the slice from the cake cutting ceremony was in the box. I bought that cake to be eaten by guests not to sit in my house just to get tossed out after we can't finish it. The sheet cake was only bought because the main cake served about 50 without the top and the sheet was for about 70 servings. We had 90 guests. I brought this up to the sales manager, Alex, and she said the pieces were standard and that the chef cut the sheet cake first instead of my tiered cake. Pieces were not standard size. My mother said she heard guests saying "they must have run out of cake". Afterwards, I found out some guests didn't even get cake. We had an error on our invoice for the bar being open for 4.5 hours instead of 5, but my husband caught that a week before the wedding. Alex said she fixed that, but bar didn't know that the bar was open until 9:30 instead of 9, so they started to charge our guests. My guests were looking confused, so I had to go to the bar and walk through the schedule with a man with a clipboard explaining why it was supposed to be free to guests. He said the bar never received the updated schedule.
We e-mailed back and forth with the sales manager about the problems we had, and all we got were excuses, a sorry, and a "Thank you again for bringing all of these errors to our attention. The only way we can improve is by learning what we did wrong." And excuses were made for the employees that were seen eating the food and the extra meals not being passed out as not a service. um no. We've been to many weddings including country club weddings where they asked if the extra meals wanted to be used. We paid a 22% service fee and many other fees for garbage service. All that was offered after I asked for a refund on those meals was $55 for my bridesmaids steak.