5 Star Entertainment

my husband and I, then told us we never sent it to him, pulled up his email to prove us wrong (instead of just getting a song going) then said, oh here it is. He mocked our best man during his speech, he was on the patio (where I had guests seated) screaming at someone while on a personal phone call, he was rude to our guests, the list goes on. I took two days to get my thoughts together and sent an email to Bob, the owner of the company. He and I connected by phone the first week of November. He seemed to empathize with me, agree what happened was inappropriate, and we came to an agreement on a refund of my deposit. I told my husband that he had totally redeemed himself in my book and I was prepared to give him a 5 star review for the way in which he handled the situation. He told me he would cut a check for me the following week. It never came. Then, nothing. I had to consistently follow up with him through the end of 2022. Each time I was given another excuse of he had forgotten, it would be in the mail the next day, etc. He had a family emergency, which I gave space for and I didn’t reach back out until I saw him posting on his business page and personal page about business. Then I followed up every 2-3 weeks and eventually got nothing back whatsoever. I was ghosted. I received $50 via Venmo randomly in January. I have reached out since to follow up on the other $450 and he has never responded. Thankfully, I have everything in text messages and email as proof. I am not one to post negative reviews, I waited as long as possible to post this, over a year months, in hopes he would hold up his end of our agreement. I do believe this is a good company and the owner truly means well, but the owner made a bad situation worse. I reached out to the owner multiple times, he still has not communicated with me.