I'm not sure how to review A Bride to Remember. I ended up with a gorgeous dress, and it was perfect. And had a great experience to begin with. In the middle it was a little murkier...
I spotted a dress online that I HAD to try on, and ...no one I called had it in stock. A Bride to Remember didn't either, but suggested I look at a similar brand of dress, since she was placing an order for samples. I did, and found a dress that was even better! But I waited too long to call her back, and she had already placed her order. HOWEVER, she was great and said she could replace one of the samples she ordered and would charge me the dress lending fee, and it could go towards the dress if I decided to buy from her. She ended up eating a small bit of cost, but did manage to get the dress! I was so thankful.
Then she placed the order, and I waited. After a few months, I realized I never really got a timeline. So I emailed (how we had previously communicated) and called, got no answer via phone (and her voice mail box was ALWAYS FULL.), and kept getting put off via email. I was so nervous. She finally asked me to text her to ask for the estimated arrival date. Yes, text. From then on, I realized the best way to get an answer was through text, which was a little annoying and felt somewhat unprofessional.
Once the dress finally came in, it needed a few alterations, which ended up costing almost as much as the dress... But it wasn't terribly expensive. I had an issue with a part of the bodice that wasn't laying flat, and thought I had mentioned it several times, and it wasn't fixed a week before my wedding. She did, however, fix it and it was just fine on the wedding day. The bustle was fabulous and didn't fall out at all, and she came up with a great creative solution for my crinoline to keep it from being a huge dress. So the actual workmanship on my dress was fantastic, and it was beautiful on the day.
TL;DR: Great work, wonderfully accommodating to get dresses in, but difficult/unprofessional communication. However, I am happy with how my dress turned out (even if I was stressing about it quite a bit for awhile!)