Our experience with A Personal Touch DJs at the beginning was positive, the portal was easy to navigate and a good tool for understanding and mapping out what music we wanted. Our ...first 2 meetings with Joe were great and we felt like he understood our wants for our wedding. However, on the actual wedding day, our experience with Jesse was not as great. I feel like it would be better to meet with the actual DJ in advance of the wedding so they maybe better understand what the couple wants instead of approaching the couple many times throughout the night. Before and after dinner there were multiple times where he pulled us away to ask us things we already confirmed with Joe a week prior. In addition to that, we had a pretty complete list of song requests on the portal and had requested 2000s R&B to be the general vibe of the night after the first dances. We gave it some time, but when we were an hour or so into the night and we, the bride and groom, asked him to start transitioning into our preferred songs he did not. We had then sent our wedding coordinator up to talk to him and he threw a few songs in, but ultimately did not play what we had been requesting as the bride and groom. We understand that there were a decent amount of people going up and requesting songs, but when the bride and groom voice concern with the music being played and it isn't prioritized, that is disappointing. One of our guests also went up and asked for 2000s R&B, after us and the coordinator already went up there, and he told them he had a lot of other songs to play first. One of our do not play artists, was maybe the third or fourth song played of the night. He played the requested bouquet toss song as one of the first 10 songs of the night as well. It just seemed like he did not have a grasp of what we were asking for in our preselected requests/genres and did not want to pivot from what he was doing after we brought this up to him multiple times.