A Simple Affair

intment but are happy to do what we can to help you visualize the layout we create and customize with you. I am so glad to hear you have such fond memories of your big day. Congratulations again!

ryone you worked with as well. There are several inaccuracies in your review that we would like to clarify. Upon checking our bar sales and security cameras the day of your event, the bar did open promptly at 4:17pm, which is 2 minutes past the time it was supposed to open. The reason for the delay is that your ceremony did run late and we opened right after your recessional back down the aisle. Upon reviewing the security cameras as well, our day of manager did get on the microphone to remind guests to not take alcohol outside of the building and also to please gather near the front of the venue so we could safely execute turnover since we would be moving tables. Your guests were not told to leave the venue, and the cameras do clearly show that guests were already exiting the building to leave prior to the announcement being made. Regarding the wristbands, your sales manager, Jessica, was extremely clear in your final walk through that all guests needed to bring their ID as it is against the law to serve alcohol to a minor, so we need to be sure that anyone we are serving is of legal age. For the bride and groom, we do allow them to not wear a wristband during the event, but that is only once they have been properly ID'd. Our bartenders will only serve one drink at a time to ensure that the person ordering the drink is the one drinking it so we don't run into any underage drinking, but your guests are able to order multiple drinks throughout the night, not just one. We have several trash cans available in the venue, but have ordered more to ensure that there are multiple visible around the venue throughout the event. Regarding your security deposit, it is very clearly written in the terms and conditions signed upon booking that we do refund the security deposit within 72 hours of event completion unless there is any policy violation, which there were quite a few at your event which caused you to not have yours refunded. Your POC was informed of violations several times throughout the night but was not doing anything to help fix the issues. Since the contract was signed by you and the money on the line was ultimately yours, we do go to you as the next step to fix the issues. Your husband was actually wonderful assisting with unruly guests and your non-compliant DJ the night of the event and seemed very understanding so we are shocked at this review. Because of this review, we are going to be implementing additional training for our day of managers as well as ordering additional signage regarding alcohol being brought outside and outside alcohol being brought inside. We really enjoyed working with you and Matthew and wish you, your family and friends the best!

en day-of, and upon touching base with the staff on site during your event, they all commented that they did not expect to hear that you were disgruntled since you left very happy that evening. We find a few discrepancies in your review and would like to clarify some items. Your final walk-through was attempted to be scheduled at 8 weeks out of your event date to which we did not receive any response to but do you have record of it being viewed. Our next automatic email if we do not receive a response to schedule, goes out at 6 weeks out of your event date, but due to your limited availability and delay in response, the only appointment time that we had to accommodate around your schedule, along with other already booked appointments and events, was on your 30 day out date. If you would like to review your contract you will see both your refund policy and your 30 day policy which both state you would’ve been eligible for a refund due to downsizing up until your 30 day out date. Since you scheduled your final walk-through on this date, it was explained and your final walk-through that we were unable to refund back due to the extensive amount of time given to submit reduction all the way until this date. Even in your final walk-through though you were very happy with the accommodations that we found to provide some additional upgrades so you did not lose any money. You were able to have an upgraded bar and upgraded experience for your guest with your remaining funds which was great! As to the alcohol found on site and profanity/negative remarks you mentioned; we did extensively question all of the staff on site individually as profanity or any lack of professionalism is absolutely not tolerated for our staff. All of their remarks were almost identical in the fact that they found one bottle and one flask and upon the findings, both you and your party were happy to remove the items with no disagreements. When the flask was found, our hostess did inform your party that we do have a policy which is a generous policy outside of your contract. You will find in your multiple alcohol contract that you signed upon booking and before your event date, that actually on the first instant outside alcohol is brought into the venue your event should be immediately concluded. Our hostesses were kind enough to ask your party to correct the issue to allow your party to resume even though it should not have been able to per contract. We are so glad your evening was able to resume and left on a great note! Our hostess did want to clarify as well when she assisted your groomsmen with your boutonniere, she stated "Your boutonniere is broken" again with no profanity. Our staff is held to a very high standard of expectations of professionalism and client relations so your hostess did apologize for any miscommunication that was heard while the party was on going and DJ playing! She thoroughly enjoyed going above and beyond with helping with your decor and items such as boutonnieres! We also do you have what we call a “fast 5” sheet that your POC is given upon immediate arrival to the venue. This does cover that no outside alcohol can be brought in as yet another cordial reminder. For your specific event, it was noted that it was handed out to your designated POC upon immediate arrival, but then she later left it in the kitchen and our hostess was kind enough to give her the sheet again. We believe that you must have saw our hostess giving your POC the sheet after she left it in the kitchen so you assumed that she had not received it earlier. I also reviewed our security cameras in the venue and you did have 2 hostesses on site from the venue and at least one was always downstairs. The hostesses are also responsible for keeping the restrooms, kitchen and bridal room orderly throughout the night so they could have been cleaning or restocking one of these areas when your photographer was looking as well. Your party was a great sized party, so it could have been easy to miss her too as she was working around your guests while they were enjoying the night! To conclude with the arbor, your arbor was never attempted to be dismantled and the only time it was moved was after your event, into storage, and then back out when you were ready to pick it up. We did have a carpenter come and look at it to see if they would be able to possibly cut it apart and add hinges to it to make it able to be stored and longer lasting, but there was no tools used anywhere near it. We also have been in constant communication over the past two weeks since your event date about the arbor and when we could have a member of our facilities team estimate if it would be rentable and storable and also offered it back to you upon finding that it would not be able to be reused. We only offered the second week to have another team member check it out after you and your wife mentioned that you were not able to come and collect it on the agreed-upon timeframe; which there was no indication of a discrepancy from you about it or we would have of course help arranged a time for you to collect it sooner! We are unsure why during that communication we had received no indication that you were upset over taking the arbor back home. We would’ve been happy to come to an agreement had you brought up your concerns then to us in our multiple emails. Even still, we will be happy to come to an agreement to rectify the arbor discrepancies if you would like to reach back out to us via email! All in all, we are so happy you had enjoyed your evening and are so sorry we had no indication you became upset looking back to rectify it other than over a review! Please reach out if you'd like to chat over an agreement for your arbor you are keeping!