Customer Service: I had a last minute glitch with my first choice for my wedding cake so I had to look for a wedding cake shop that in short amount of time, about 3 weeks before the wedding. I called the shop and it was answered but a kind woma...n who took down my information and shortly after sent me an email with all the information they needed to make my cake happen. A few days later, I scheduled a cake tasting and told them since Elk Grove, CA was about 2 hours away from me, I could only come on a Saturday and they made themselves available.
Cake Tasting Appt: The shop is not all that fancy and neither was the set-up so it didn't give me that "ooo fun bride feeling" but at this point I had had those and they weren't working for me anyway. They had the cake and fillings ready for us. Daniel explained everything to us, made the groom and the MOH feel welcome and comfortable as well. After the tasting, he came back and talked logistics, answered all my questions, and we completed the order.
The Result: We had some really yummy cake! Champagne cake with fresh strawberries and whip and Strawberry Champagne cake with the same filling. The groom cake (coffee with Kahlua buttercream) and the MOH cupcake (toasted almond) were also delicious!
Design: So that part was ok and why I didn't give the full 5 stars. The outside, fully covered, buttercream bottom was smooth but the top, naked part, was not tall enough so when we had the fresh flower crown it was almost non-existent. I think this could easily be solved with communication.
BUT OVERALL, I had a wonderful experience and can't wait to have my 1 year anniversary cake!