AC Hotel by Marriott Boston Cambridge
City of Cambridge Ambiance
Greater Cambridge/Arlington Massachusett
Service area
Holds ceremonies and receptions
Meet the team
Katherine McCarthy
Sr. Sales Manager
Katherine McCarthy is our Sr. Sales Manager here at the AC Hotel Cambridge!
Reviews
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9/08/25
The hotel its self is pretty nice! Good clean rooms, nice amenities, would recommend it to anyone. However I’m not here to talk about that, I’m here to talk about the incredible staff. Our car had the battery die and the staff went out of their...
way to help jump start us. Even went as far as to help us figure out how to put the car in neutral with a locked gear stick. Everyone was incredible and deserves a raise I swear. Very very grateful for all the help we received and highly recommend this place for your next stay in Boston.
11/30/25
Wonderful greeting at the reception desk from the Guest Supervisor, Expert Brody Runyon. So friendly, accommodating, professional, and welcoming! He went above and beyond to make our stay an excellent experience! Rooms were spotless, modern, an...
d upgraded. Comfortable beds with fresh, new bedding. Great breakfast! If you ever stay at this hotel, ask for Brody Runyon, and you’ll be all set! Definitely recommend.
12/31/25
AC Hotel by Marriott offers a clean, modern atmosphere with a calm and comfortable setting. The service is professional and courteous, making the experience smooth and pleasant. Food quality is good, with a well-presented menu, though options c...
an feel a bit limited at times. Overall, it’s a reliable choice for a relaxed stay or casual dining, especially for those who prefer a contemporary hotel experience.
10/20/25
Hotel was nice looking but we had multiple issues with our room. Sofa-bed could not be unfolded due to room set up, so we had to change rooms. Had to ask for blankets because there were none in the room. Key card didn't work multiple times. Onl...
y clean room every other day.
9/29/25
I will not recommend this hotel to anyone. The staff are very unprofessional and rude. I booked through a third party app and was told I did not have a reservation for the next day. The gentleman who works overnight would not even look at my dr...
ivers license to see if I had a reservation. I asked very politely if he could see if I had one for the following day not sure he understood me. He called the police today I didn’t have a reservation that I was trespassing to contact the third party app. This was the most humiliating experience dont know why the police needed to be called. I would never treat someone with disrespect or raise my voice to anyone. He must of been tired and not wanting to do his job or even hear me out on what I was trying to explain to him. The staff definitely needs proper training this situation was completely out of line and uncalled for. When calling the next day to speak to a manager. Was told by the employee at the front desk that Sandy the manager charged my card canceled my reservation will not give me a refund and put me on a do not rent list. I think it’s highly unprofessional to not receive a call saying my reservation was cancelled or apologizing for the staff member not knowing that some reservations can take longer through third parties that’s probably why they couldn’t see it on their end the night before. However for Sandy.A to say she’s charging my card cancelling my reservation and won’t give me refund and put me on a do not rent list without understanding that there was a Lack in communication. I contacted corporate in regards to my concerns with the lack of professionalism from the staff at this location. It’s really sad to know that Marriott hotel hires people who treat long term customers in such a disgusting manner. Please beware do not stay at this location they are racist and you will be treated unfairly.
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