Acme BBQ

Acme BBQ was our Wedding Caterer & we were DISAPPOINTED! We had Acme BBQ cater my son's wedding the end of October and everyone was very disappointed. We were already dealing with an outdoor wedding and days of rain, but they should have arrived before the wedding started. I called to touch-base with them because they were there yet, and so they knew the wedding would have to be at the pergola (reception area) and not at the pond due to the rain. I even asked if they had forgot as they still were there 1:30p for a 2pm wedding. I was told did you check the contract and they only need to be there 30mins before. This is crazy for this type of event, and weather conditions. This means the wedding ceremony would be held where Acme was supposed to be setting up appetizers. Appetizers should be placed before the meal and should be set up so people could eat while photos are being taken. Instead no appetizers were out. I had people coming to be asking where the food was at, and this is at least 20mins after the wedding ceremony. Children were eating the desserts because the appetizers were not set up yet. The meal was late, roasted potatoes were raw that you could not even put a fork through, the green beans were mixed with cooked (army green) and uncooked (bright green), and the coleslaw was so bland (a slaw for pork sandwich and not a coleslaw with vinegar & sugar & seasoning). Their were also complaints that the pork was dry, but the brisket was good. I had other complaints that the baked beans were not out as they were going through the line for food when it was finally up. I spoke to Acme just before the cake cutting was about to commence bring to her attention that the potatoes were raw, but she tried to tell me they were cooked. I have 165+ guests at this wedding that can tell you differently. After the dessert was served I went to speak with Acme again, due to the numerous complaints, but they just left without speaking to us. I sent an email to Acme addressing these complaints, but never received a response. I could have even sent them a photo of all the potatoes in the garbage because no one could eat them. It was a wedding, a special day that this should have been handled professionally, setting up food a head, food that should have been seasoned, cooked properly, etc. They used our warming pans and apparently they forgot to bring water (using our water stored for coffee) and did not watch them causing five pans to be burnt and damaged. Such a disappointment from a caterer that was supposed to have experience and the amount of money that was paid (thousands). I am posting this review to let others know of the experience we received, and our disappointment of service & food before you make your decision for a Wedding Caterer.