If you are looking for an engagement ring and do not care about customer service AFTER buying the ring, Adiamor is the right choice for you. All the good google reviews from this store is about buying the ring, and not what happens when someth...
ing is not right with it.
It has been almost 7 months since my fiancé proposed to me. I found out recently (our wedding is 2 months away) that the engagement ring was not sized properly. The poor rating is not due to the fact that the ring was sized incorrectly, but due to the customer service we received when we called the store. The reason why it is a 2, and not a 1, was because I decided to call back and give them another shot.
Here is our experience purchasing a ring at Adiamor.
We purchased our ring online as we do not live in LA. The website was user friendly, and the person we chatted with online was helpful in assisting us with choosing a diamond. Before we made our purchase, we had called them to tell them that we needed the ring expedited. They quoted us a price and told us to call back after we had made the purchase. However, when we called back, someone else picked up and quoted us a different price, about $100 more. We had to argue with them back and forth for them to honor the first quote that we were given.
After we got engaged I noticed that the ring was rather loose. It didn't fall off my finger, but EVERYONE commented on how loose it was. I kept thinking that maybe I had bought the wrong size, despite trying rings, and being told I was a 3.5 by multiple jewelry stores.
It wasn't until we were trying wedding bands and I casually asked the jeweler if it was possible to make my engagement ring smaller that we realized it was not the right size. The ring sat perfectly at 3.75 on the sizer. We then brought the ring to other jewelry stores, and it sat at 3.75 at all of them.
We called Adiamor, and the store manager told us that every store may size their rings slightly differently. They told us if we had reached out within 90 of purchasing our ring, we could have resized it for free.
(But who would think that a store could possibly make such a novice mistake?!?!?) Basically, they told us it was not their fault, and if we wanted it to be fixed, it would cost shipping and $50 for the ring to be resized.
I sat on this for a few weeks, and finally called again because I could not believe the customer service I received. This time a man named Art picked up, and he was much more pleasant to have a conversation with. To be honest, I am quite sorry for setting him up before telling him why I had called. I asked him if I wanted to purchase a ring, and have tried multiple stores and they have all told me I am a 3.5, does that mean I am also a 3.5 at their store. He said yes. Then I asked him how come the ring we had purchased did not fit?
After a few phone calls, he told us that we would be able to mail the ring back to them, they would cover for shipping, and they would resize the ring for me if it was not sized properly, otherwise a $50 fee would be charged.
In hindsight I wish I had just bought the diamond from them, and did the setting elsewhere. I am 100% sure that my ring was not sized properly. I was not upset by the fact that the ring did not fit, but more so that the store manager kept telling us it was to no fault of theirs.