We rented two buses for our wedding and both broke down - one the week before the wedding, one DURING our wedding. We rented a trolley for the wedding party to use for photos (before the wedding) and a larger bus to transport guest to/from the ...hotel/venue. The large bus apparently broke down the week before the wedding, but the only way I found out was via the schedule confirmation they sent the WEEK OF our wedding (mind you, no one called this out or flagged it in the email, I was lucky to notice it - not only because we needed more capacity, but also because I paid MORE for the larger bus). Thankfully I noticed and called, and they were able to send two smaller buses instead - but this was the last thing we needed to deal with the WEEK of our wedding (lord knows we already had enough going on that week). But the worst part was - the trolley broke during WITH THE WEDDING PARTY IN IT (bride/groom included) BEFORE THE WEDDING, cutting into our photography time and making us LATE TO OUR OWN WEDDING. Not only could the driver not figure out how to get it started, but she actually had the nerve to LAUGH at the situation. Yes, she LAUGHED. Tameka, the driver of the larger bus eventually came to save the day, but we were still late to our wedding - putting the entire night behind and making everything rushed. This severely impacted our experience of our wedding, and dare I say actually ruined the night for me. And after all this, the owner of the company only refunded us for the hour or so that we weren't able to use the trolley. You'd think for the disruption they caused and how severely they impacted one of the most important days of our lives, they'd have the courtesy to completely refund us for the trolley - maybe even more - but no. Disgusting.
Also, the day before the wedding - while I was driving to the hotel to check in and get ready for rehearsal dinner - they called me trying to figure out where they were going to park the bus on GR city streets. They had the nerve to tell me - AT THAT POINT - that they couldn't park at the hotel and wanted to park a block away. This wouldn't have been a huge deal had I known at the time of booking because I could have put those instructions on our invites or printed something for the hotel to hand out to guests... but it was too late at that point, I couldn't gamble and hope guests were able to figure it out. I booked the shuttle four months prior and told them the location at that time - this was NOT something they should have been trying to figure out at that point.
Now the only bright spot of the day was Tameka. She was absolutely the best. She actually happened to call me shortly after the call I received re: parking the day before the wedding, just to do a quick check in, and she was so disappointed to hear about the conversation I'd just had. She told me not to worry about parking, she would figure it out, and expressed her concern over them bothering me with this the day before the wedding - and she handled it for us. As I mentioned, she also came to the rescue when our trolley broke down and I also received multiple complements about her throughout the night. Also girlfriend can BACK. A. BUS. UP. out of a tight place!!! She was professional, great at her job, kind. empathetic, and just a lovely person to be around - the world needs more Tamekas!