This is my first time writing a negative review, but after our wedding last month I can’t recommend Alexa’s to anyone. We wanted to like Alexa’s, since they are the required caterer for our wedding venue, and were initially excited since they w...ould handle our rentals, setup and teardown of the event space, thus giving family and friends more time to enjoy our wedding. TLDR; they hid over $1000 in rental fees, their business manager was rude after calling her out on it, they served mediocre food for a large price, and threw away our cake.
While Alexa’s was working directly with the rentals company to secure linens, table settings, etc, their proposals never gave a clear breakdown of the costs involved. We were trying to be budget conscious, so knowing how much delivery fees would be was important to our decision making process. As the process progressed and we asked about these details, Alexa’s didn’t seem to have accurate numbers on hand. This is notable because they work with this venue for weddings multiple times a weekend and it would be impossible to be unfamiliar with these fees.
During our final call, they mentioned that there was a chance the rental fees had increased. After specifically asking for those fees to be itemized, our quote for those fees increased by 300% and included a new production labor fee. I personally called the rental company to verify the amounts and was told there would be an additional $715 fee for after hours pickup. For some people this may not be a big deal, but this was an unacceptable extra cost for us. I called them out on this, and there was no apology. I asked the business manager to remove all items that we were renting except linens (so that we could avoid these fees, and pick up and drop off linens ourselves). In response, she canceled our entire rental order from the rental company. So we had to scramble to ensure that our linens would still be available and now work directly with the rental company. To boot, she was rude about the fact that we were now using disposable tableware, and stopped emailing me instead preferring to talk to my fiance.
The food wasn’t good. The steak was cold when my spouse got to it (and he was first in line), and no one gave us compliments on the food. And finally, they threw away our beautiful (and expensive!) cutting cake that we had ordered and friends had decorated for us. We had only a few bites and we never saw it after that, and I’m still sad about it. Overall, Alexa’s was a huge source of stress and disappointment.