As a wedding planner myself, I had very high expectations when I began the search for my own wedding gown. Let me just tell y’all right off the bat — the team from Alice in Ivory exceeded all of them. I contacted the shop and immediately starte...d communicating with Kaylee, who was sweet as pie and incredibly accommodating. She went above and beyond, providing local recommendations for places to eat, drink, and shop in the area to create a memorable experience for the ladies accompanying me to the appointment. After only a few emails with Kaylee, I knew this was likely going to be the shop I would find my dress.
On the day of, I worked with Alice in Ivory stylist, Lindsey. Before 8am, I had an email waiting for me in my inbox from Lindsey letting me know she had a cancellation that day and wanted to offer me an earlier appointment. This worked out perfectly for our group and I was able to move my appointment up three hours! One of my bridesmaids brought champagne ahead of time and Lindsey was so sweet to help make that a surprise for me. She walked my entire group through all the racks of dresses, sharing her detailed knowledge of each designer along the way. She made everyone feel so welcome and comfortable and then took me back to start trying dresses on. I’m a quick shopper and decision maker and Lindsey picked up on that right away. Also, it’s not every day you strip nearly naked in front of complete stranger, but Lindsey was so professional and sweet, I wasn’t uncomfortable at all.
After narrowing it down to one final dress, Lindsey added a hairpiece and we talked about ways a seamstress would be able to customize the dress to make it exactly what I envisioned. That’s all it took – I was sold! That very same night, Lindsey already had information and pricing from the designer about customizing the dress. The next day she had details, pricing, and a mock-up from the seamstress of what the dress would look like with my changes. We emailed back and forth throughout the day working out the details and by the afternoon, everything was done.
I seriously cannot thank Kaylee, Lindsey, and their seamstress contact, Giselle, enough for all of their professionalism, attention to detail, and just plain ol’ great customer service. I felt so special, incredibly taken care of, and respected throughout the whole process. I can’t wait to continue working with the Alice in Ivory team on my DREAM dress.