Alicia Lucia Photography

re a future client, we kindly refer you to Rocky Mountain Bride Magazine's feature of Elizabeth and Will’s wedding day. Here is the link: https://www.rockymountainbride.com/dailyblog/stylish-and-southwestern-destination-wedding/ In addition, here is an additional link to our published blog of Elizabeth’s day: http://www.alicialucia.com/blog/2022/11/23/will-elizabeth-a-sublime-bishops-lodge-wedding With all that said we believe it would be best to itemize your (Elizabeth) complaints to make it easier for future couples to follow our response. 1. That is correct, your package came with 2 photographers and 1 assistant, we sent one additional shooter at no extra cost to you. As mentioned on our website and via various correspondence, well before you booked/signed a contract/paid your invoice, Alicia takes a limited amount of weddings per year. This is stated both on our FAQ page (found on our website), as well as, the email we sent to Will on February 25, 2022 previously to booking us, signing a contract, putting a deposit down, etc. In response to Will asking if you both could secure the same photographer from a previous Bishop’s Lodge wedding we said, “We currently have a team of about 10 lead shooters, and we schedule weddings based on many variables- however, mainly availability! While we cannot guarantee that the photographer at your wedding would be the same as the one from the Bishop's Lodge gallery we sent, we do want to let you know that all of our photographers shoot with the same gear and with a similar style and technique. All of our editing is done in house, which allows for the photos to look cohesive and are oftentimes indistinguishable.” Your photographer is assigned at time of booking. Because we know the client-photographer relationship is so important to the final gallery results, we offer a complimentary engagement session with most of our wedding packages. We are grateful you were assigned your photographer when you booked, met her the day of your engagement session, where you shot with her for an hour, and were able to spend all day with her on your wedding day where she lead our team. 2. We are surprised by your most recent edit of your review, however we will try our best to highlight your initial review, where you stated our administration and office team was excellent with; responding, working with your requests etc. and most importantly your statement on your email date stamped as 4/18/2023 “I wanted to express our appreciation for the beautiful photos you captured on our wedding day. We are truly grateful for your talent and professionalism.” As pointed out in your signed contract, our studio will color correct, adjust exposure, sharpness and hand-edit each image (which we did for you twice for all 800+ images), but we do not use "filters" or offer photoshop services in order to preserve a timeless, clean edit. But yes, you are correct at the volume of images and events we book, Photoshopping is not apart of our workflow or specialty scope, and is outlined clearly on your contract clause 19 (Final Photo Product Clause). We almost always refer our couples out for extreme photoshopping requests. 3. In response, Elizabeth, I (Camille) was personally assigned to your wedding. I did not witness any of the above mentioned behavior from anyone on our team. Your lead photographer, and the rest of our 4 person team did an excellent job navigating your day, and sticking to every goal we set with you. We went above and beyond to make you feel comfortable, cared for, and stress free. 4. You had a 4 person team on the day of your wedding. Which is more than what was included in your package. Though, we do ask all of our couples to have a friend or family member present to assist with wrangling groups together (our questionnaire and client onboarding process is incredibly detailed), we love helping our couples in anyway we can. Quite the contrary from your statement, not only do I remember personally assisting with the portrait portion of your day, and the organizing of your family and friends, but we also have a photo me (Camille) assisting you, and checking in with you. We were so detailed, in fact, we included the powerpoint presentation you sent over in all of our notes that day. Although, you cut our portrait time short by 30 minutes, and I became your complimentary third shooter (a service we have never had to offer before), we went above and beyond to make sure every shot you requested was achieved. I personally coordinated all the golf cart rides we took that day. In addition, I became your complimentary third shooter (a service we offered free to the client) to ensure we got every single shot you asked for. 5. We would have loved to edit your gallery in the manner we do all our galleries, however, we wanted to honor your vision. As stated in our email correspondence, Elizabeth, you made specific requests with your editing after receiving your previews from your wedding day. While we still think your final gallery is stunning, the edits you requested last year were not a recommendation from the ALP creative direction, rather it was honored at your specific request. With that said, we've heard you from the beginning, Elizabeth. We've made adjustments and accommodations beyond our typical couple and workflow based solely on your requests and complaints. It is with great disappointment that even with all of our time and resources extended, we were still unable to make you love and cherish your beautiful wedding photos. We truly wish you and Will nothing but the best! ALP Team