We booked Alire Modern Bakehouse for our cake and dessert bar. Throughout the evening of our wedding, we received numerous compliments about our cake and dessert bar treats. While ...our desserts from Toni were delicious, we had some communication issues when we were finalizing our order the month before the wedding.
When we sent in our choices of flavors/quantities for each dessert item, per the Alire Modern Bakehouse website, there was a 2 dozen minimum order for each item. I had also sent an email to Toni to confirm that if we wanted to have 4 flavors of dessert shooters, we would be ordering 8 dozen minimum; Toni replied to my email to let me know I was correct.
After we submitted our email with the choices for our desserts, Toni sent us a reply, stating that she requires a 3 dozen minimum order for each flavor of macarons and dessert shooters, and she asked that we adjust our numbers accordingly.
We immediately checked our contract and Toni's website, and sent her a screenshot of her website that lists a 2 dozen minimum per item. Toni replied to our email and said she thought it was "odd" that her website was showing us the "old" graphic. She then sent us a picture of a graphic of what she says is listed on her website for Dessert Bar Offerings, indicating a 3 dozen minimum per item, in addition to increased pricing. Toni also sent us another email explaining that she still had us down for the "old pricing." We reached out to Toni by email to explain, again, that this information, the 3 dozen minimum, is not listed on her website.
Toni was willing to make 2 dozen dessert shooters of 2 flavors for us and 2 dozen macarons for 3 flavors, but it was a frustrating experience because we had planned to offer more flavors, the 3 dozen minimum was not showing on her website, and I had confirmed the 2 dozen minimum for dessert shooters in a previous email.
I also sent Toni an email to ask about dessert signage and she said she would make them for $50; during our wedding, we noticed the signage was not out at the dessert bar. Our Day of Coordinator and catering staff checked but could not find the signage. I sent Toni an email to ask about the dessert signage, and she explained she would follow up with her delivery truck driver.
When I followed up with Toni by email, again to ask about the signage, she shared that her delivery truck driver told her that the signage had been in one of the dessert boxes. Toni told me since the signage had been lost in the shuffle, she would refund my $50 and that it would take 7-10 business days. It has now been more than 10 business days, and I have not received my refund.
Edit: On 11/14/2025 I received my refund.