I hired Allegro Chamber Players and found Mike to be very professional and helpful leading to my wedding. Unfortunately, there were a few issues with ACP:
1. The person I had been chatting with did not show up, and I was not told he wo...uld not be showing up. I was in contact with them in days leading up to the wedding, so I am not sure why he chose not to mention he would be sending a sub. I understand they reserve this right in the contract, but some notification would have been the respectable thing to do.
2. They did not set up close to the actual ceremony, which was outdoors, so the music was very faint for our guests and myself. I had explained in detail to ACP where they were to set up, but they did not set up at that location. ACP stated that the venue manager has final say as to where they set up - I understand this, but if that's the case ACP should have told me so that I could discuss with the venue manager immediately. They did not.
3. ACP asked for an ordered song request list, and offered to learn a couple of songs for us. The order of the songs was not followed at all, and I never heard one of the two songs they said they would learn for my wedding.
4. I politely contacted ACP a few months after my wedding to relay the feedback in a professional manner, but did not hear back. I then sent the same message to another email I had for ACP, but got no reply. As soon as I posted a review here very recently, ACP responded within days and found a way to get my review deleted stating that the wedding date was incorrect. What kind of group actively tries to get reviews deleted?