Allurez Diamonds & Fine Jewelry

ased by a sterling silver infinity symbol designed with the look of a rope chain. Representing eternity and boundless love, the necklace makes the perfect finishing touch to a casual or work outfit, The pendant necklace is available in other metals. You cannot beat Allurez products and their prices, I highly recommend Allurez

. So i decided to give them a try. I was very happy to see that I could design my own engagement ring on Allurez.com. I got my ring shortly after placing the order and it looks even more stunning in person. My fiancee loves me even more now:) Thank you Allurez! I will come back and recommend my friends to you.

e arrived in no time and I did not even have to leave my house. I was a bit hesitant at first but their easy return policy made the process so much more comfortable. The necklace arrived in an elegant and presentable box. We are now looking at the matching bracelet and will be making the purchase very soon. My wife is telling all her friends to buy from Allurez.

understanding and patient! They helped me select the most beautiful setting within my budget. The ring that they created for me is spectacular! The setting for my stone is white gold, surrounded by a halo of diamonds, with intricate work in the profile and down the sides of the ring. The diamonds are dazzling and of the highest quality, and the craftsmanship is superb. They made sure that my ring and the appraisal arrived when promised. They went well "above and beyond" in terms of customer service. I have already recommended Allurez to many of my friends because of their large and beautiful selection and their customer service. Allurez is now my only choice for shopping for jewelry! I will be a lifetime client of theirs.

fter order well packaged in a beautiful jewelry box. Great experience.

id.I do not understand how they succeeded. Allurez is in America. I am in Europe in a small country in the Balkans (Bosnia and Herzegovina).I can only say for my set /// I fell in love with him./// It is beautiful on my hand.All praises for Allurez.

ing for size). They were so wonderful about trying to help me find a solution. They had me ship the ring back and they were able to resize it and even fixed the engraving for free!!! Truly a pleasure - oh and the ring is beautiful too!!! Thank you so much!!!

amount I paid. Very happy with my purchase.

e diamond to me. This is where all hell broke loose. I canceled the order on Friday, March 17th. I was told via email I should expect the money back in my account in "a couple of business days". I called the following Tuesday just to make sure everything was good to go since it is a pretty large sum of money. They informed me I would be receiving a cheque in the mail. I told them I was told it would be sent back to me, the woman said we need the wire information to do that. I asked why I wasn't told this when I initially canceled, she said she didnt know. I provided her all the information required on that same day. The following Monday (6 days later) I called my bank since the money wasn't appearing in my account yet and they said they did indeed receive the funds. It worked out to $27,047.68 CAD. I was shocked that $1519.32 was missing form the amount. I called Allurez to ask what happened to my money. They explained to me that they sent back the exact amount in US funds that they received from me. Meaning they expected me (as the customer) to cover the spread of the conversion rate. I explained that I was invoiced in CAD and had sent CAD and so I expected to receive back my money in CAD - the exact amount I had sent. After speaking to a regular customer service person I said I wanted to speak to a manager to get this resolved. A woman by the name of * was put on the phone. She was rude, unhelpful, and completely unsympathetic. I explained to her that because I was invoiced in CAD and sent CAD I expected the money back - the full amount. All she offered was to send a screen shot of the transfer as proof she sent back the full amount they received. I once again explained to her I was invoiced and paid in CAD. She told me she was "sure her customer service rep would have told me to send US funds because they are well trained". I explained that I was never told that. She told me she would bet her life on it. I told her I would bet her $1520 CAD if she went back and listened to the recordings of the call they would show I was never told that. And if I was wrong she could keep the money but if I was write she had to send me back the rest of the money. She did not take my bet. Through this whole ordeal she did not express one iota of sympathy for my situation. It is pretty jarring to just have $1520 go missing, and for her not to care at all just compounded my frustration. I posted an online review and the CEO of the company promptly called me to ask me to take the review down as he said he would handle the situation. Well - he emailed me back two days later with no solution whatsoever. So now I guess I am expected to eat this $1520 cost for something I never even had in my possession. Edit: Allurez has tried to claim to the Better Business Bureau that I was not a real customer to get rid of my complaint. I provided the necessary documents proving I was indeed a customer and I did indeed lose $1,519.68 in doing business with Allurez. They have also attempted to get my reviews removed from more than one review site again saying I wasn't a real customer. Edit 2: They again tried to have my reviews removed saying I identified an employee by name. I have edited out the employees name.

han friendly to me and they were at my service at any time. They helped me choose the best engagement ring ever. My bride is delighted with a ring, and I am too. I think I found the perfect jewerly store for every occasion when I need jewelry again. Thanks to Allurez jewelry, one of the most important days of my life has gone perfectly.

er and he said it’s coal. Granted my fh chose an s3 on the EGL scale (equal to an i1 on the GIA scale. Always trust GIA). We didn’t know that at the time and although we complained to them, and they say 100% satisfaction guaranteed, we ultimately had to pay MORE to upgrade to a s1 diamond. Just BS. No way was that ring worth 9k. So it’s in their hands right now and I can’t wait to get the damn thing back (I have a cz on to hold me over)