Initially, the girls who helped me find the dress were very nice, but it was after the sale that I ran into issues. And I must say, their alteration lady was wonderful to work with. I had high hopes for this cute little place but I have to admi...t, I'm sadly a tad disappointed. For Chico being such a small town and with not a lot of bridal store options, this place could have an upper hand and really stand out as the best if they can make sure their employees are not apathetic. I really wish I had felt like I was a part of their "family" which is part of their motto.
When my dress finally came in, they called to schedule an appointment well in advance, which I made sure of a time my mother could attend. (My mother does not live in town.) A day before my appointment, they called to say another big party had been scheduled at the same time as my appointment and they wanted to move my appointment to a later time. I was a little frustrated because I had to move my whole schedule around to accommodate their error, and my mother also had cancelled a very important doctors appointment to make it to my fitting. This is a small thing, but I feel it could have been handled better on their part.
They sent me an email asking for details and pictures of the wedding because they wanted to feature me on their blog. I took time to carefully fill out their survey and attach pictures, but nobody has gotten back to me and nothing has been featured. I guess I'm wondering why they even sent me the email and then didn't respond. Is it just automated?
A little more care with service "after the sale" would really help to improve my view of this place. As of right now, I probably wouldn't recommend them to my engaged friends, because of my experience. Normally, I dont fill out review things online, but they sent me automated emails asking to do so-so here I am.
I also don't plan on getting married again anytime soon, so if being a part of the AE "family" is going to be the motto, please make sure each and every future bride feels like they are truly a part of it.