American Printing Center

When my Save the Dates arrived, they were covered in ink smears, and the ink color varied from light gray to black. When I brought them back to American Printing, they inadvertently told me that they were doing the invitations in-house, not having them printed by Carlson Craft (like I paid for). They lied to me about the product I was purchasing and did a terrible job on the invitations. I feel that they were intentionally deceptive to make more money on my Save The Dates. Then we moved on to the invitation suite. I would receive proofs, provide my comments, and American Printing would send me a "new" proof that did not address my comments. They neglected to address the comments I made on my invitations constantly. I started to realize that they were sending me the same proofs over and over, completely wasting my time. I eventually went in person to discuss each comment, one by one, to make sure it was clear. Comments STILL not addressed. At the very end, I had ONE comment on a proof, and American Printing sent me the "new" proof without the change I requested. It ultimately took me 2 months and 8 revisions to get the invitations ordered. Mind you, these comments were things like "the date is incorrect" or "the invitation is horizontal, but we discussed a vertical invitation." Very simple things to change. I did not redo the invitation during this process, I just requested that my information be correct. You will not get the customer service you expect working with a small, local company if you hire American Printing.