Andre's South

advised we wouldn't but could move the date. I requested to move the date and am now being told I will lose my deposit. Deceitful.

er me a tasting. While the food at the tasting was good, the night of the event the chicken was extremely dried out. I requested three times to meet with the coordinator that would be present the night of my event but was told by Greg that that wasn't necessary, they do so many of these event each year that they could do this in their sleep. When going to the outside venders that they work with (such as the bakery for the cake "included" in my package) I was told that the sales men at Andres had given me inaccurate information or left out details so the deal wasn't as good as originally described. Two weeks before my event I met with yet another sales man to give a final count and go over final details. They said that dinner would be served at 6 and I based my night's time line off of this. The night of my reception, I realize it is after 6pm and dinner is not being served. I have to hunt down the "coordinator" I have never met with before and ask why dinner is not being served. She then explains that they have to pick up salad plates first, dinner was then not served until 7pm. This messed up my entertainment's schedule and they were unable to play for the times assigned for them and my guests became irritated. Later in the evening, while my guests are still present the coordinator came up and asked how my night was going. I was honest with her and explained that it had been frustrating but I was still trying to focus on my wedding reception and guests. She followed me and in a loud dramatic voice attempted to continue to discuss that she was oblivious to why it would be frustrating. She then went and bothered my husband and his friends telling him that the bride is angry and upset. After making a scene with them, she then went up to my entertainment and told them that I was angry and upset. The coordinator was very unprofessional. When our event was over and we were collecting our things, a person from the kitchen staff talked with my husband and me. She explained that she was sorry that we had a frustrating evening and explained that the sales staff does not communicate with kitchen staff. I don't know what I could have done differently to help my wedding reception run smoothly as I asked several times to meet with staff that will work my event and was denied by Andres every time.

ue required we used Andres which seemed ok at first but once we signed their contract their attitude changes pretty quickly We worked with Greg at Andres who promised the world before signing a contract and then became very reluctant to follow through with these items, at first we were told they would do just about anything for us and had 2 suggestions for us that we liked including that we could bring a homemade side & bar snack and that the bartender could keep a little snack up at the bar stocked and they could set out the homemade side for our gust to serve themselves with the rest of the food. After signing the contract Greg was very reluctant so we wound up dropping these ideas, that they had suggested to us prior. He said bartenders would be to busy to really do anything else and that they could only do homemade side if it didn’t need to be refrigerated or warmed up… which rules out a lot lol Day of the wedding the bartender closed the bar 20 minutes before time was up even while there were 10-15 of us sitting/standing at the bar then got frustrated when I reminded her the bar was supposed to be open until 11:00. We paid close to $400 for that 20 minutes of bar time and they closed it early. They charged us full price for the kids including 10 kids that were less than 2 and 15 kids that were under 10. This included full price for food and alcohol and they would not budge on any negotiations with this no matter how hard we tried. Greg continued to give BS reasoning about how soda and juice at the bar cost money too… Every experience with them to plan our wedding was pushy and rushed after signing the contract. I understand they are a business but you would think they would understand this is the most important day of our life we are planning and try a little harder.

pampered and were COMPLETELY TAKEN CARE OF. My husband was super thirsty and the staff came over to bring us 2 pitchers (throughout the night) of soda and water to make sure we were taken care of. Absolutely budget friendly and I would go there again in a heartbeat. Great staff! Great support! Great food!

POT ON the entire night. She settled a rowdy wedding party and kept the events on task and moving. The food was delicious, multiple comments made about how delicious everything tasted. Given the chance to do it all over, we would chose Andres again for our reception. We have been so unbelievably pleased!!!

ional literally came from a bathroom and I ended up having to rent a limo bus to keep us from waiting in there longer. Food was delicious. Not always professional in communication and soMe things like that not communicated. Also, the woman I worked with leading up to my wedding was not present on the day of and that would have been helpful to know. For a platinum package it was around $5,000 for 100 people.

good price and flexibility with other vendors also, if I ever do any larger banquet activities again I will choose Andre's again and again!

wledgeable and all around great people! John, the owner, takes care of his brides in every way he knows! His team of coordinators, especially Donna, really go above and beyond. Donna treated me as if I was her own daughter; making sure everything was perfect. The venue is absolutely breathtaking. The windows, the lights, the FOOD.. oh my! I also had my bridal shower at one of their newly renovated locations; The Cellar in Sunset Hills. I am already trying to plan other events just so I can utilize this space. Check 👏🏽 Them 👏🏽Out. You will not be disappointed!

nted. She was very rude and had poor customer service. The food was not the same quality as it was at the tasting. I didn’t even eat it. Just be sure to get clarification on all that.

elpful!

o good! The bartender and the staff were so sweet and considerate and made sure we always had a drink. We had a bad DJ experience but the professionalism and how everything went at the reception and really saved our day. We can’t think Andries enough for being so terrific!

professional.

due to financial reasons and we couldn't get ANY of our money back. Not even the $100 we put down for the rehearsal dinner! If it was all about the customer, they would at least have offered something. It's not like they can't afford it! Steer clear of them. Customer service isn't great and everything, I mean everything you pay for. There are no discounts! If you're a bride on a budget, look somewhere else. Read reviews first. Wish I would have!

ind of the people you're dealing with. I had to cancel an event due to my father passing. They wouldn't let me re-schedule neither give me a refund of the deposit or part thereof. Manager had (during the initial visit) told us that in case of unforeseen circumstances he would be willing to work with and allow a reschedule. At that time he was the smooth talking salesman and we didn't think we would be needing such. But when unfortunate happened, he washed his hands (said it was not him but an appeals committee; baloney). We were grieving and in no mental state to even comprehend. To me, above anything business or ethics is people. And if people can't be sympathetic even for unfortunate loss of family and hide behind legality and paperwork then its NOT worth doing any kind of interaction with; certainly not expected from a reputable organisation. Its a shame!

ohn, Aimee, and Penny were all fantastic to work with, they were very helpful and the communication was great. We highly recommend Andre's for your big day.

ng event that also allowed us to pick out our wedding cake vendor, DJ, and other vendors.

we were on the night of our wedding. We didn't have any issues arise (at least none that we were aware of). The food was excellent. Andre's has some of the best wedding food we've ever had! Plus, the bar was staffed well and drinks were coming fast. There was never a long line. You can't beat the price and quality of the whole package at Andre's. I would definitely recommend checking out Andre's. They have multiple locations around St. Louis at different price points and atmospheres.

gratuity is included in the per person price! They offer a variety of discounts throughout the planning process, especially if you go to the tasting ;) They can help you find a vendor for everything. Great vendor!

et with them to sign a contract, they told us about several fees that were never explained to me prior to our meeting, nor were they mentioned anywhere on their website. We signed the contract and thought everything was squared away until they called me a week before my wedding. They were "unaware" (even though it was written in our contract) that we were using our own dishes, so they needed to charge us an extra fee for that. They also tried to charge us an extra fee for having the bussers (that we already paid for) bus and scrape the plates. They told us that if we were to use their plasticware, the bussers would just take them to the trash so it is extra work, thus extra charge, for them to work with real china. Being a stressed out bride a week before my wedding, I cried on the phone and eventually ended up yelling at their manager. I had my, then fiance, contact them and work things out. Luckily we were already bound by our contract for the prices so they were not able to charge us those extra fees but if we were not careful, they would have scammed us into paying more money. On the day of the wedding, the staff was rude to the owner of my reception venue. I did not know any of this was going on (thank goodness) but there was, once again, confusion about how things were being set up at the reception. When it came time to eat dessert, we had even more issues. My husband and I had only 2 layers of a cake for them to cut and then a few pies that needed to be cut an served. We paid Andre's a $50 cutting fee and they refused to cut our pie. It was obvious that the cake was not the only dessert since it was only 2 layers so I have no clue why they were so dramatic about cutting a few pies. The owner of my reception venue ended up cutting the pie for us. I would not recommend them to anyone. In fact, I would highly discourage you from working with them.

did not inform us that the space was used for both weddings and funerals, we found out after my fiance's grandmother told us her nephew had his funeral there. When we tried to get out of the contract, they were unwilling to refund our money until another wedding booked our same date. I do not know if they are still booking weddings at Ambruster (hopefully not!) but either way please be careful when dealing with their management; they were unhelpful, unacommodating, and sneaky!

h were the groomsman suits, I thought they looked nice but we had a number of people that received the wrong sizes and had to rush around to adjust.

ey were very open to what I wanted and when I wanted suggestions they were happy to help. The food was also delicious and hands down one of the best decisions we made with our wedding!

limpse at some “behind the scenes” behavior. I found their actions to be wholly inappropriate and thoroughly unprofessional. I found Mo to be more of an imposing bully rather than an accommodating host. I see that this place has received a lot of positive feedback. Great. I don’t wish a bad wedding reception experience for anyone. However, based on what I saw, I wouldn’t recommend it to anyone. If there was a half star rating, I would click on it.

PRICES!!! is what won us over. We attended a tasting and every including the food was great!

got our tuxes and invites through them. Both were amazing. They really can be a one stop shop if you want them to be.

ing down from the large windows. Aimee, our coordinator, was fabulous. She was attentive to our every need and so easy to work with. Our guests loved the food. Their preferred vendors for flowers and wedding cake were great, too. We could be happier with our experience!

up time. We were promised a hour and a half before the reception to decorate. We were actually given 30 minutes. My family members had to help flip tables (change tablecloths, etc). I wouldn't recommend this company unless you need a cheap option - but you get what you pay for!

urned out! There were a few bumps, but all in all, it was a fantastic day! A few things that went astray... I was told when I first met with the Andre's staff, and booked our event, that the Rear Ballroom, the room we booked, would have it's own bathroom. We did not find out until the day of our wedding that we would in fact be sharing the bathroom with another Ballroom. This was a problem, because I had planned on putting my dress on at Andre's before the ceremony. When I arrived, our bathroom was full with the whole bridal party of the other wedding. I ended up using another bathroom, and guests from another event were coming in & out while I was getting dressed! I would recommend adding another bathroom. So each ballroom has it's own. Also, maybe a room where the Bride & her party can get ready. Also, when we had our walk through, a few days prior to our wedding, it was very vague. I should have asked more questions, I suppose, but everything seems pretty black & white until the day of... Then just walking down the aisle seems like the scariest thing you've ever done! The rehearsal was very quick, and we did not have a chance to practice our walk, or explain to our young Son, the ring bearer, what he was going to be doing. Now, we did not pay for a rehearsal dinner, but that is no excuse. We should receive the same service, just minus a dinner to go with it. Other than that, there were a few hurdles, mainly just, "he said, she said," stuff. Very easy mix ups, for the amount of people, and events they handle each day. Now, to express our gratitude... Everything was perfect! Yes, we had some mix ups, but those are to be expected. All in all, we had the best day of our lives! When I first booked our event with Andre's, they were SO helpful. I've never even been to a wedding before! My own wedding was the first I'd attend! So, I had about 300 questions for them, and they answered every one of them. They helped me through each step, and made sure I understood everything. I also LOVED the, "one & done," options they offered. We booked our D.J. through them, booked our pastor, ordered our invitations, and ordered the tuxedos. They offer chair covers, table covers, runners, all the works! We did almost everything through them, besides buy my dress! Also, they offer $100 off if you book with 4 of their vendors. It was so simple, and worked great for me. When it came to the day of... It went perfectly! Everyone said the place looked beautiful, and it did! It was just what we wanted! The ceremony went off without a hitch, quick, but personal. Just what we wanted. The food was TO DIE FOR! We ordered a chocolate fountain, and they offer an open bar. It was all fantastic! Diana was our coordinator, and she walked us through the day, and kept the D.J. in the loop. They handled everything, just like having a wedding planner there. Did I mention... All of this was UNDER our $5,000 budget?! Andre's offers it all, with a budget in mind. It's a perfect place for someone looking for elegance, but can't afford a high end event. Also, Diana was amazing! Along with everyone at Andre's. Diana went on maternity leave shortly after I booked our event with her. After she left, I dealt with everyone there at one point, and they were all friendly, and answered any questions I had!

s two weeks that they would block the bathroom off for me to get my dress on, when the rehearsal came I was told I was sharing the bathroom with the event in the adjoining room. In the end, they set up an alternative for me but getting to this agreement was not pleasant and the staff on hand that evening was argumentative, one of the guys (I'm assuming he was someone important there) kept the heated discussion going with my groom and his best man on the amount of brides that show up "dressed" versus the amount that show up not "dressed," things almost got ugly. The coordinator we had been working with was not present during the rehearsal and everything we told the woman (again, no one introduced themselves) helping us at the rehearsal was a surprise and she had never heard of such things as a receiving line after the ceremony. In my opinion, this location of Andre's should discourage ceremony and reception packages. Another major issue I had with them was set up time. All along we have been told the latest we'd be allowed in the room to set up was 1:30pm with my guests arriving at 3:30pm for a 4pm ceremony. Two weeks prior to my wedding we were told this has changed to 2:30pm, with an arrival time of still 3:30pm for guests. Three days before the wedding, at the rehearsal we were being told the event before ours in our room is over at 2:30 and we can NOT set up at 2:30 because they'd still be flipping the room over. So now I have LESS time to setup. My family and friends managed to pull it off somehow but we had less than an hour to get the room setup and get my dress on. This was a lot of unnecessary stress. The actual ceremony and reception was good, the food was great, the staff working that night was great. My one complaint for the ceremony/reception was we had four reserved tables and Andre's wouldn't allow the guests who were to sit at them to actually sit at them. The Andre's staff did not know exactly who was to be at these tables, but the guests we wanted at them knew. Andre's never told us we had to make a seating chart for these tables, we would have. When they tried to sit at them, they were told by Andre's they can't sit at them so our important friends got pushed to the back of the room and the entire table remained empty, pretty embarrassing. I had to work on getting the right people at the right table during my own reception and that is embarrassing. We had an entire empty table closest to the head table because our friends who were told by us they were sitting at that table were told they couldn't be at that table by Andre's, so walking down the "aisle" there is a whole empty table in the pictures. Embarrassing. So, my advice: Don't have a ceremony/reception package at Andre's South. The reception was good. The ceremony was good. To get to "good" we had a lot of unnecessary stress. We're blessed with great friends and family who were able to work around all the bumps and hurdles.

hat we wanted and what we could afford. We hardly had to worry about anything. And for the price we paid, it was totally worth it. They even set up the centerpieces I made so I didn't have to worry about it. I would definitely recommend them to anyone!

s great, a variety of alcohol included, and we saved a ton of money by having it here. We were wanting something simple for our recreation back here but everything was so nice and you would have never known how little we spent! Loved it!

guests had a variety of dietary needs, and the food fit everyone's needs. The open bar was a hit with everyone! We loved working with Andre's!

hey did a wonderful job!

r to bus the tables (only one of the three employees bussed the whole night) - the other two sat in the back room the whole time. It literally took them 1+ hour to cut the cake. They also ate pieces of cake before bringing it out to the guests. A whole bag of specialty popcorn also went missing ($50) from the back room and their staff were the only ones with access. TJ was very accommodating though - it was a pleasure to work with him. I would recommend Andres if looking for an affordable catering service.

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