Andrew's On 4th Street, Inc.

g to support. I paid for a bouquet that was supposed to be filled with "Purple alstroemeria, green carnations, peach miniature carnations, purple cushion spray chrysanthemums, and purple sinuata statice are arranged with silver dollar eucalyptus, dusty miller, a large green echeveria succulent. Delivered in a Marvelous Mosaic cylinder." (copied from the website) What my mother received was 6 flowers, a ton of greens, and baby's breath (not one flower in the description). It was also in a different vase. It is also arranged terribly, as my mother had to take a picture from the top in order to see the flowers. It looks like someone took a bunch of leftover flowers and greens and stuck them in a vase. I understand that the florist has the right to substitute flowers, however what my mother received was a complete replacement, and not worth $70. I emailed twice and called twice. The owner refused to refund me and refused to get on the phone. The second time I called I could hear him screaming in the background so I insisted to speak to him. When he got on he was hollering at me saying that I was lucky I got what I got. He randomly said if I fought my credit card that he would fight that. He mocked me for asking for a refund. He offered 50% off next order and I told him he was out of his mind if he thought I would trust him again. We got into a screaming match and he called me a crazy lady and hung up on me. Poor customer service and TERRIBLE QUALITY. SAVE YOUR MONEY.

at there would be no issue with it because they get a lot of custom requests. I live on the East coast and drove over the following weekend to take a look at a sample of the bouquet which they didn’t have any of the flowers in stock at the time but i still went ahead and left my card with them to deliver with the flowers. Cassidy was great in the customer service from the time prior to planning up to the night before texting me and giving me updates if anything she was the only A+ rating I would give and she should open up her own florist shop. However, The arrangement was only suppose to cost $69.99 but with deliver and tax it came to $85 an with me adding on additional roses they needed an extra $42 ($5 per rose). On my delivery day, it was a complete nightmare... I had this planned out a month in advance and expected for mine to be one of the first delivered since I had this in the works ahead of everyone else and the delivery location was within 3 miles from their store. I got blue roses which they had to dy and apparently it takes a few hours to complete, but having my order in for a long period of time you would think it would be first priority and make sure to have the coloring done ahead of time. Regardless these are all of the minor issues, the big issue is that the flowers did not get delivered until 3:30pm and she was not even there to receive them because nobody called to make sure my recipient was at work. I got off the phone with Cassidy and she felt terrible about the issue on how late in the day it was and insured me that she would send Hannah the front desk girl to deliver the flowers so that they would get delivered before my person left work for the day. Also before she would send Hannah she said she would fix our corrections we discussed (trimming stick and swapping out some flowers and adding additional red and blue roses / remove some white daisy’s because it was a little overpowering on the white side. Well from the time i got off the phone with her the driver apparently picked up the flowers and delivered them. He never called the store to make sure she would be there like we had planned and the changes that I paid for didn’t take place. I paid an extra $42 which was $5 per rose added to the bouquet and i didn’t get all the ones I paid for extra that day only a few got added. Mistakes happen, but i gave them a full week to make this right and all i requested was to have the $42 extra charge reversed back to my card to make an unhappy customer happy at the end of the day so I would continue to do business there. The only thing they offered was free delivery on my next order and 50% off my order. This does not make me want to return as a customer. I wasn’t asking for a full refund of the $125 I only wanted back the $42. Be warned if reading this and I would recommend to spend the extra money at a corporate florist business because if they would have made a mistake then they would of done whatever it took to make the customer happy to earn their business again... so much for having faith in a family owned small business shop. Lesson learned.

ting very unsatisfied.