I hired Michelle for my September wedding in Meredith, NH. Working with Michelle was a bit of a rollercoaster--I ultimately was pleased with the beauty team provided and outcome da...y of my wedding, but it took a lot of back and forth and stress to get there.
Things started off on a bit of a rocky foot when, only after signing a contract did Michelle let me know she herself was fully booked and that I'd be working with someone else from a different studio. Initially this was unnerving as I made my decision to work with her from reviews and photos of her work. Admittedly I had struggled not knowing what I wanted for a beauty vendor and was running low on time ~3 months before my wedding, so I knew I didn't have many other options. I moved forward with my trial with this other woman and everything went really well, so despite being blind sided I felt OK about moving forward.
Second, Michelle had recommended that for 9 makeup services and 8 hair services she'd send 2 artists and they'd have everything done in 5hrs as part of my original quote request. When I asked her to provide a schedule of services for the ladies two weeks before my wedding, suddenly the time needed was almost 7hrs and the time table was revised multiple times with only 15min slots in an attempt to squeeze everyone in, which was unacceptable. In not wanting to risk under-delivery of her promise or having my day start off rushed, I pushed for a third artist to be added which was confirmed and finally brought my beauty schedule down to the 5hrs as originally expected.
Last, after paying Michelle my final invoice, I realized immediately after that it did not reflect a deduction for my initial deposit. Upon flagging this, Michelle only partially reimbursed me claiming there is a fee on PayPal for paying by credit card. ALL PayPal business transaction fees are subject to ~3% charge fee, not unique to credit cards, and the responsibility of the business account owner for doing business on their platform. Had I been invoiced properly at the onset, we would not have had this issue. Ultimately she reimbursed me in full, but not without this pushback.
In summary, the experience day-of was great and I'm so glad I pushed for a third artist. Everything ran on time, everyone was relaxed, and my bridal party enjoyed their services. However, while I can't speak to Michelle's work as an artist, my experience working with Michelle from a business standpoint was unprofessional and stressful.