Haute Headz Salon and Spa

d my deposit was $512.50, which I paid and was given a receipt. My daughter booked a hair and makeup trial (at an additional cost) and to say the least it was very disappointing. The makeup gal’s air brush wasn’t working so she had to everything free hand. The finished makeup trial left my daughter extremely saddened, and we voiced this to the salon. They offered a 2nd trial at no cost, and let’s just say that this one was even worse. My daughter said she could have done better by herself! This is supposed to be a magical day where my daughter gets made up for her big day! So now it is time to pay the balance, and my contract clearly states that I have up to 14 days before the wedding to make changes. With 17 days until the wedding, I called and emailed to make changes and was told I could not and I would be charged full price, plus they didn’t have any record of my deposit, which, thank the Lord I saved, because I had to send it to them. I clipped out that part of my contract and emailed it to the salon asking if they would re-consider. I got a very positive email stating that the person I spoke to had no idea about my contract and shouldn’t have said anything. They would be happy to make changes. WHAT A RELIEF!! Or so I thought. That never happened. I got a whole crap load of run around with stylists and new employees and a “manager”. I was told that our Google Doc (not my contract) had 6 people and that the salon had booked out 2 folks, a makeup and a hair stylist (which we would have had anyway?) and that since I didn’t pay 50% down they were going to charge me 50% of the girls that were originally booked on the Google Doc (not the contract). I kept saying my contract says I have up 14 days to make changes, but they kept going back to the whole “You didn’t pay 50% down”. You told me what to pay, so I paid it?? How is it my fault if the girl at the front desk didn’t remember to add on gratuity or travel?? Why am I being penalized? I kept trying to get a reason out of the “manager”, but she dug her heels in and expected me to pay the additional fees. I asked her one last time, “So you are not going to honor your contract?”, and no she did not. We found an angel to take over the makeup and hair for my daughter’s wedding on short notice, so I cancelled my contract, understanding that my $512.50 deposit is non-refundable. Just a warning for any of you brides to be who wish to use this salon…I would highly recommend looking elsewhere. The customer service in this salon is absolutely ridiculous, is no professionalism, no positivity, no willingness to honor a contract, and lastly, the artistry of the staff left a lot to be desired. You are way better off going elsewhere.