Antique Coach Excursions LTD

eir team seemed to be very thorough as they gathered information from me and our wedding day plans. I was expecting superior service. I am disappointed to say that I did not receive adequate service on the day of my wedding, and it caused my wedding ceremony to be delayed by 30 minutes. The charter was 30 minutes late picking up the first group from Hotel Monaco in downtown Pittsburgh - and in-turn was late for the second trip. The company made no efforts to alert me or my planner that they would be late. This delay affected all of the other time sensitive vendors. For example, the string quartet hired played through the 30 minute delay, but then was unable to stay for the entirety of cocktail hour that immediately followed the ceremony. When I brought my disappointment to the attention of the company - they blamed traffic and parking. However, there were three other charters (one other from ACE) waiting on the same street well before my charter was set to arrive. So one of their clients received adequate service and one did not - both paying the same amount of money for their service. I wish my charter had been on time so that he could have secured a spot like the other from ACE. The response from the company was that the lateness was beyond their control. While I understand that sometimes delays happen, they offered no apology or partial refund for inadequate service. Even with timestamped photos, the company tried to minimize the delay instead of taking responsibility. I would not recommend this company.

all of my logistical questions and provided insight into how to make our transportation run smoothly. Holly created multiple drafts of a transportation plan, and was responsive as things evolved (as they always will!). Also, Alex is so personable - you can tell that he loves what he does and his enthusiasm is infectious. We hired ACE for the whole day, which allowed us to offer multiple guest pick up and drop off times. This was great, as not every guest wants to hang around until midnight. Plus the bus was just COOL. Awesome for pictures. Highly recommend!

unique, and the drivers were very friendly! What an experience!

me changes in plans to make sure the bridal party could have a little bit more time when needed. Our little cousins got such a kick out of the bus, and they were mesmerized by the driver and his cap! Absolutely recommend ACE for a special touch to your event!

n downtown Pittsburgh. It was a really fun and unique way to get the party started & we got some really fun pictures with the bus!

tos in front of the bus. It was just a perfect retro addition to the classic vibe of our wedding!

y cool, however, I was not happy with the service. The shuttle was 30 minutes late to pick us up that afternoon. The driver said he got stuck in the Saint Patrick's day parade traffic. I understand things happen but the driver never once called us to give us a heads up. We tried calling the office again and again because no one was answering. I left a message and no one returned my call, not even Monday morning to apologize. As a company shuttling people for a wedding, they should have planned the route a little better and known what events were happening in the area. We live outside the city and the wedding was not downtown so this traffic could have been avoided. In addition, the driver was 30 minutes late picking up the first stop at the hotel before the ceremony. The pickup was suppose to be 3:00 and arriving at the venue by 4:00, they did not arrive until around 4:30. Luckily we had a friend on the shuttle who told us they were running late so we were able to push back the ceremony (30 minutes). If we wouldn't have known this then our guests would have missed the wedding. I contacted the owner and all he said was he is sorry and the driver would be suspended 1 day. I don't think a 1 day suspension is really the solution to the problem here. Overall, I don't think the quality of the service was worth the amount of money paid.

check out and take pictures with. Marion and Alex were cooperative, helpful and informative throughout the whole process and so willing to make sure our wedding day was special! THANK YOU guys!!

loved the antique bus. The driver Alex was great and made sure everyone arrived safely. 12/10 would recommend!

less sense of humor. Booking with Marion was very simple and organized. We are so glad that this bus will forever be a part of our special day! Thank you ACE!

he bus, too. The company was very responsive during the planning process! The antique shuttle bus was a cute, unique addition to our special day!

xcellent pictures on and in it was a highlight of our wedding! Also, Mary Anne and the bus driver did an excellent job in providing a great service, as well as checking in about our wedding time table and what stops in the city, if any, we wanted to take. My only critique is that the bus was delayed slightly due being stuck in traffic from a car accident. The accident was not the issue; however, we just wish that they would have communicated the delay to us more effectively. Other than that minor hiccup, I can only say great things about my experience with ACE and think it will add a unique touch to anyone's wedding!

hotel to the Heinz Chapel in the afternoon and from the reception at the Carnegie Museum back to the host hotel. You get all the big pluses of working with a small, family owned business: we only talked to one person, Mary Ann (who answers the phone and emails and handles the scheduling and estimate for services), and the bus itself has been lovingly restored and is in mint condition. One of the uncles was the contact for the driver the day of the wedding and said the driver was great (as was the riding experience). Straight-forward pricing , very responsive via phone and email, and HOW WONDERFUL to see this vintage bus on the road and enjoying a new life. I wouldn’t hesitate to recommend ACE to other families planning weddings or special events.

our large wedding party with room to spare and created a unique opportunity for vintage photographs. Mary Ann and our driver were very accommodating to all of our needs and the price was less than typical transportation vans with half the space and no character. Highly recommend!

te with and patient as we figured out the variation in loops we would need for the day. Our driver was punctual, safe, very personable, and made our guests feel right at home. Reasonably priced. Thank you!

, and everyone in the wedding party enjoyed riding in such a unique vehicle!

it, but there was a parade happening downtown so not the bus driver's fault.

e showed me the website, I immediately fell in love! Every interaction via email or phone with Mary Ann was pleasant and professional and the booking went very smoothly. Alex, our driver was a delightful addition to an already awesome experience and my bridal party loved being driven around on the bus. Such a great time and a wonderful company who have been nothing but courteous and great to work with. I'm so excited to see our pictures with the bus!

the bus was broken and wouldn't be playing our greetings, and never offered any type of remedy. When asked if they could provide a boombox of some sort, they recommended that I ask a guest? Terrible experience with no customer service to correct an issue. Don't make promises you can't keep.

and our reception was at St. Nicholas Greek Orthodox Cathedral room in Oakland. Because of how close everything was, I was SERIOUSLY disappointed with the prices and responsiveness of the other big limo/transportation companies in the area. For what we needed, asking prices for buses and trolleys were WAY too high. I was seriously distressed and had nothing booked four months before my wedding. I was looking for a unique transportation option that would allow us to be with our bridal party, enjoy some sightseeing around the city before the reception, that would not tank our budget. Antique Coach Excursions delivered. Mary Ann, the contact person, was AMAZING. She was responsive, offered us a variety of options, and was very clear about pricing, expectations, policies, etc. The prices were unbelievably reasonable, and their availability was outstanding. I could not believe I was able to get a coach four months before, for such a reasonable price. Mary Ann contacted me the week of to check our itinerary, and everything went incredibly smoothly! The bus driver and coach were outstanding. The day of the wedding, they allowed us to take pictures with the coach and they waited patiently while we finished taking photos. (They even changed the sign on the bus to read 'Disney' as we are taking our honeymoon there!) We had some time to kill before we arrived at the reception, and the driver was happy to drive us around the city, and even stopped at a few places for photo ops! We were allowed to BYOB, as long as we kept the bus clean! My husband and I agree that being able to take a break from the craziness of the day, talk and laugh with our bridal party, and drive around our beautiful city was our favorite part of the day. The uniqueness of the coach got us a lot of waves and honks from people that saw us!!! Finally, I wanted to talk about the integrity of this company. When they contacted me before the wedding, Mary Ann asked us specifically about our finish time (we were being dropped off at our reception venue at 5:00 pm). She said that a bride had called her crying that day, as her transportation arrangements had fallen through for her wedding that weekend. She told us that we of course had the bus for our day, but wanted to check that the coach could then drive to the other bride's wedding to save the day! This arrangement did NOT affect our wedding at all, we did not feel rushed in any capacity, and they helped another bride in need, the week of her wedding. Antique Coach Excursions helped our day to be absolutely perfect, and helped another bride on her day too! Best decision I made for our wedding!

They let us bring coolers of champagne and beer for the ride and the bus looked GREAT in our pictures.

th room to spare. Company was incredibly easy to work with. Mary Ann graciously accommodated all of our requests, responded promptly to all of my questions, and (unbeknownst to us) allowed our wedding crew to decorate the inside of the bus with streamers and balloons. This last bit was a total surprise for my husband and I. Getting on the bus for the first time that day, seeing all of my loved ones having fun, and realizing that they’d decorated is one of my favorite wedding day memories. Our driver (Alan) was friendly and professional and, considering how old the bus is and how bumpy Pittsburgh streets can be, the ride was very smooth and enjoyable. Guests absolutely loved the bus, and we were glad we didn’t have to worry about our out-of-town guests having to navigate around Pittsburgh on their own on such an important day.

t hesitation.

ne to rent with them! The product was awesome, and the people were too! I was able to see the bus in person beforehand, and the employee there told me so much about the bus and gave me general tips for my wedding day. Mary Ann was also awesome and easy to work with. Again, I would recommend this company to everyone! So much fun!

went back and forth between which antique bus to choose (they both looked so cool, it was a tough call!). We even got to choose music to have played through the bus speakers, and they accommodated me even though I completely missed what was supposed to be the deadline for submitting my music. On our wedding day, the driver Alex arrived right on time at our hotel to pick up the wedding party. There was a little step stool to make getting in and out easier which was nice for me in my dress. Alex gave us some interesting information about the bus before we departed and everyone was really interested - I can see that some people may not like an extra few minute delay they weren't anticipating, but we weren't in much of a hurry and it's the kind of thing my friends and family enjoy. Alex did another trip to take guests from the hotel to the wedding, and then two return trips at the end. Myself and a few wedding party members were running a few minutes behind getting back to the bus and we left a few minutes later than scheduled, but Alex was very understanding about it. Their rates were much more affordable than other area transportation companies (such as Molly's Trolleys). Overall, we and our guests loved the unique experience, and Alex was professional and prompt.

transport the bridal party around. After looking at a bunch of different limo companies it just wasn't cutting it, then we ran across Antique Coach Excursions and we were very excited! It was just the right price and they were so nice and easy to work with. On the day of our wedding they were on time and everything was perfect! They showed up early to pick us up and we got everywhere we needed to be with no issues. They told us to allow plenty of time to get places which we did and that was helpful. So we suggest doing that as well. We got AMAZING pictures and the bus was one of the best decisions we made for the wedding.

f transportation for our guests at the end of the night!

tel, ceremony, and reception. The bus was flexible with the schedule up to the week of. They were on time and navigated a tricky/tight drop off point. Plus the bus looked awesome!

ul in building a transportation timeline to fit our needs and limitations. They were also kind enough to extend the time on site so we could have photographs taken after the ceremony at our venue Lingrow Farm. A++ Service! HIGHLY RECOMMEND!

wedding! I would definitely use them again for a different event.

st eclectic, well-run, hassle-free, and memorable experience, you simply must book ACE. From the beginning Alex and Mary Ann walk you through their options, offer advice, and make the process a breeze. They let you know everything that is required, give you clear instructions, and works with your day or coordinator, hotel, et al. The bus itself is beautiful, comfortable (we were married in the dead of August and were completely cool), and extremely functional. They were able to scale up to meet our needs, and gave us a competitive quote. In short, if you have a whimsical aesthetic but still want a professional experience, there is no better place to go.

le did run into some traffic so we delayed the wedding a bit but that was something no one had control over. I would definitely recommend them but give yourself more time than you think you need for arrivals!

very accommodating, they were reasonably priced as well! We did run into a few detours in town because of the Vintage Car Cruise, but Alex got us to the venue in the long run and that is all that matters!

tions in a week prior to the wedding date. I missed this but Mary Ann assured me that that would not happen again. If you are looking for affordable and unique transportation for your wedding, this is the vendor for you.

elty of a vintage bus, the customer service is superb. The owner Alex is often the driver. Always wearing a smile, Alex goes above and beyond to personally test routes, estimate timing and communicate with planners on arrival times. He'll even interact with passengers to ensure that they are enjoying their experience. Behind the scenes, Alex and Mary Ann are detailed oriented and respond quickly to email communication. I highly recommend ACE!