Arcade Underground

se. This was the only part of our wedding that we look back on with negative thoughts. They allow WAY MORE people than they are allowed to by city fire ordinance... police came at the end of our event and asked how many were in attendance. They said they are only allowed 40 guests when they okay’d us for 120. We experienced horrendous plumbing issues that resulted in literal sewage spilling out into the patio and has a plumbing hose spanning across the back courtyard for the first hour or two of our wedding reception (huge eye sore and very smelly). They never cleaned up the bathroom overflow and ladies had to hold their dresses up in order to use the toilets and jot drag them in dirty, sewage water. While they did address the issue they had no care for making it as quick and unobtrusive as possible. When I spoke with the owner about how upset we were at the situation and how every time we tried to deal with them, he literally spoke AT me for 6 minutes (no exaggeration) before I got a word in, about himself. He bribed us with Kings tickets and a DISCOUNTED PRICE to have another event there, and portrayed no empathy or concern for what happened at his property on the most important day of our lives. On top of that, we had to deal with the change of 3 managers! Two times in which they lost our contract and had no record of our full payment. The only reason it was caught is because I called to request a walk through. They even booked another event on our date. Plus, they nickel and dime you for everything. They tried to get us to pay $75 for them to clean out their own storage room to store our bar and chairs until the Monday after. They also tried to tack on a security deposit AFTER our contract was signed. It ended up working out and we had a great wedding but it was NO thanks to the management of this place. I would never ever recommend this space to anyone ever. Which is unfortunate because it’s adorable. * note: I typically do not complain and know that these businesses are peoples’ livelihood and that should not be taken lightly. This owner does not deserve to own this space and operate this business the way he does. He is not an upstanding business person and lacks integrity in the way he handles it.

but then he disappeared. turns out they fired him for embezzlement, or so they said. i met with another lady who seemed nice and helpful, and finalized my contract. a month later, Juanita took over. so I had to deal with 3 different people. Juanita changed the wsy they did business, upped the prices on everything, and will charge u extra for EVERY THING. extra $ to use their uplighting. extra $ to use the arches they have sitting around. extra $ to cover up their ugly walls with curtains they have on hand. on the day of the wedding, the WORST CASE SCENARIO happened. they knew they were having issues with the plumbing, and told me they would be having a plumber come out to fix the mens room before the event started. but what ended up happening is less than a couple hours before my ceremony, SEWAGE started coming up onto the ground where we would be having the ceremony!!!!!!! when I walked into the venue all dressed and everything to take pictures, the whole place (including where ee would be having dinner) smelled like S H I T!!!! omg of course I freaked out. I DEMANDED that they do whatever they need to do to FIX IT RIGHT NOW!!! they ended up pumping the sewer (gross!) and turning off the water during the ceremony. my guests had to go across the street to use the bathroom. During dinner and reception they put up a curtain and kept pumping. my family trally stepped up with insense and we burned lots of candles. ultimately my wedding was still beautiful, and I told one of the staff members (the only really good one, he was young and had dreads) that no matter what he HAD to keep on top of the smell. if I smelled one hint of poop at all the whole night I would freak out. and I didn't. and luckily most of my guests didnt realize it was a problem. bit I should have NEVER had to deal with that kind of stress on my wedding day. apparently the management knew there was a plumbing issue, and had they been on top of it, this wouldn't have happened. Juanita apologized and offered me a $300 credit, but i have yet to see that. so, in short, the venue is cute and quirky, but the staff isn't great, and the risk u take with the building issues is far too great.

ever showed up to our schedule appointments. Then one the THIRD event coordinator within a few months she was either late to our meeting or didn't show up. When she did meet with me she was forgetful with every detail. Honestly, calling her an event coordinator is generous. When it came time to setting up our wedding the day before the venue was an absolute mess. My husband had to sweep the patio, clean windows, move furniture, and so much more. The mens restroom smelled horrendous. This venue COULD be amazing if it were under proper management. But the staff made wedding planning significantly more stressful than it already was.

about how perfect the venue was. If you are interested in Old Sac, absolutely check this one out!