art & lace bridal

I met Sam at the RI Wedding expo and immediately was very interested in learning that appointments were scheduled for you to be the only group in the store. The store had a wonderful selection of dresses and I was so lucky to find the one! My dress even came in >1 month early which was an added bonus. Sam is very personable and friendly, really getting to know you and the vibe of your big day to make sure your dress matches that vibe. Expectations for sizing, timeline, and what to expect for each brand was discussed prior to purchasing the dress. I had a wonderful experience with Sam and would highly recommend looking at her selection of dresses of beautiful, reasonably priced dresses!

My experience at Art & Lace Bridal started off amazing! This shop was much different than any other shop it was a personable & relaxing environment. I felt that all my wants & needs were heard & understood. I was the owner Sam’s first wedding dress order which made me super excited.. that was until my dress came in. My dress does not meet the expectations I had from trying on Sam’s sample dress in her shop. My dress came in & looked much different than the dress I said “yes” too. First off my dress has two pulls & a smear of red lipstick. I’ve attached photos of the dress I said yes to which you can clearly see in the first photo the shop owner Sam is in the photo showing me how the dress will fit in my correct size. Second photo shows the dress I received ( there is no weight gain between the photos just weird angle & lighting) Third photo is the dress I received also to show no difference in weight. Fourth photo is side by side photos to show the differences. While they may be the “same dress” as Sam repeatedly told me.. they are not made the same. The sample dress is flattering & fits almost perfectly compared to the dress I received which looks sloppy. My bride contract states nowhere on it that “all sales are final” which Sam repeatedly has told me after the fact. My dress is damaged & her response was “bring it to a seamstress for them to fix it”. I trusted Sam with one of the most important parts of my wedding day. I paid in full ( 3 months before receiving the dress) for a dress unseen because she told me I would receive a free photography session of my choice. I decided to bring the dress to seamstresses & tailors. Where they told me the dress Sam sold me was never intended on being as it was shown in the first photo. For them to make the dress look as close as possible to that they need to remove half of the zipper, cut the straps & take in the dress drastically. Sam does not stand behind the products she sells. She won’t take the dress back, she won’t refund me, she won’t pay for the dress to be fixed or even a portion of it. She got paid & that’s all that matters to her. Ultimately it comes down to experience & I do not recommend this shop to anyone! Go with a more experienced bridal shop who knows their dresses & designers.