I booked Ashton to do wedding makeup for me, four bridesmaids, and two moms. She was unable to be there on wedding day due to unforeseen circumstances. She let me know four days be...fore the wedding and put me in contact with another artist who she was familiar with and had talked to to determine that she was available on my day. It was extremely professional of her to immediately send over a replacement. Although the last second change was worrisome, I did not have to stress about finding another artist. And the other artist was fabulous!
Communication when booking, setting up my trial, and planning for wedding day was not great. For my makeup trial, I showed up to a locked studio. There was a mixup and Ashton didn't have me in her schedule at our agreed upon time. I was pretty upset as I had had my hair done to see how it would go with my makeup. However, she made it right by quickly rescheduling and not charging me for the trial. The rescheduled trial went well and I really liked my makeup look. Ashton told me that she would send over some wedding day information in the next week or two. I waited until it was a week before my wedding and then contacted Ashton. She was quick to respond, but wasn't answering my question about when she would arrive on wedding day. I was waiting on her to finalize a schedule to give to my bridesmaids. After reaching out a couple of times, I finally got the response, four days before, that she would be unable to provide services on my wedding day.