Atlantic Limousine and Transportation

ment, and heartbreak because of their service. Despite coordinating every detail in advance, our shuttle driver ignored the agreed-upon timeline. After dropping off the first group at the venue, he disappeared for nearly an hour, leaving the groom, groomsmen, and our fathers stranded. When he finally arrived, he told the groom he had just been “waiting around the block.” Because of this, we lost scheduled time with our photographer and videographer, time we can never get back. We had meticulously mapped out every moment of our day, knowing how limited the time would be. One tangible and heartbreaking result: we have no complete photos of our full bridal party. That’s an irreversible loss from one of the most meaningful days of our lives. It’s something we’ll never be able to fix, and it’s what we’ll think of every time we look back at our wedding. We also had to delay the ceremony and reception because of the delays from the driver. The issues didn’t stop there. At the end of the night, the driver once again ignored the plan and refused to make multiple return trips. Instead, he waited until the bus was full and dangerously overcrowded, with guests standing in the aisle. This was not safe. We’re left wondering: is this normal practice for this company? My parents couldn’t even get on the shuttle. They were left stranded, late at night, at a dark venue. They had to download Uber on the spot just to find a way home. We were also deeply disappointed by the driver's demeanor. When he arrived extremely late to pick up the groom and bridal party, he didn’t offer any apology or even acknowledge the delay. We had several concerns from our guests about both his training and judgment (pulling into a bike and pedestrian area, pulling into the exit instead of entrance). Several guests even commented that it felt like it was his first day driving. We reached out the very next day, heartbroken and shaken. The person we originally coordinated everything with, Cynthia, is now no longer with the company. The company’s COO, David, requested a phone call and when we spoke he promised to get back to us “ASAP” with a resolution. It’s now been nearly a month since our phone call, and we’ve heard nothing. We trusted this company with something incredibly important. They failed us, not just in execution, but in basic accountability and human decency. We’re sharing this so that no other couple has to go through what we did. Please, do not hire this company for your wedding or any event that matters to you.

d with a sense of urgency. We had to call her several times a week to get a response, and she was very dismissive of our concerns and questions. Odd enough, we were told she is no longer with the company right after our event was over. Timing seems odd… On our final payment, we were charged $26,000 instead of $2,600. The accounting department “made a mistake” and it was a “genuine error”. This caused many issues with American Express (the charge did in fact post) and after reaching out to Atlantic, we were passed onto different employees. No one acted with a sense of urgency and offered more than “sorry mistakes happen”. Beware of this company and be sure to double check any charges from them. The one star is for the drivers. They were professional, friendly, and kind.

to work with.

nd exactly as quoted. Our driver was experienced and was able to navigate Atlanta traffic seamlessly even though it was a particularly busy Saturday. He was so kind to all of our family members. This was the icing on the wedding cake for us!