Audio Innovations

We booked Audio Innovations for our wedding, and I was unhappy with the service we received. Jaron was our DJ, and while he did show up day of and he did play the correct songs for our ceremony and played music through the night, there were key things that happened that I really take issue with: 1. Lack of responsiveness during the planning process and general lack of professionalism. 2. Day of service was late (everything else was promptly on time) and when our event started our DJ ran off to re-park his car. He thought the music was going, but it had stopped entirely. First, Jaron was NOT responsive to my emails. We booked months in advance, filled out the questionnaire they sent us, and sent over certain music we wanted played. Audio Innovations would take days to weeks to get back to me, and usually only after I pinged them to see if they had gotten my emails. I further had a hard time scheduling a call to make sure Jaron and I were on the same page as he never responded with a time that would work for him. A few weeks before our wedding, I finally called him and did get through, and I talked him through what I wanted to be played during our ceremony. In talking to him, it was evident that he hadn't looked at our playlists or the questionnaire we had sent him, but he did look at everything while we were on the phone. I left that call thinking that he understood my expectations, but made myself available should he have more questions. The day before my wedding, I get an email late in the day asking me about my music preferences for the ceremony, despite this being clearly outlined in the questionnaire that we had filled out, the playlists we had sent, and the call we had. At this point, I'm rather angry because this is a question that could have been addressed much earlier, and in fact, was addressed in the information I had sent weeks ago. Taking a direct approach, I sent an email explaining how I was frustrated with my experience in working with Audio Innovations. In return, the morning of my wedding, I got an email from Jaron about how he was very busy and couldn't respond to my email since it is peak wedding season and they are a small business. I found this to be further irritating - you work in this industry just like other, similarly busy vendors. At this point, on the morning of my wedding, we were making back up DJ plans. He did show up, but he was late in getting to the venue. The wedding started at 6 pm, but no music started until 6:10, and then he left to go repark his car. He left the music running, but it had stopped long before he got back, leaving a long silent gap while my guests mingled. Luckily, that was the last of the problems, and he did play the correct music for our ceremony and kept the music going though our event. However, given all the other trouble, I'd recommend booking a different, more professional DJ service.