b. Hughes Bridal Formal

n..... We purchased my daughter's wedding dress in February for a June 8 wedding. Because of out tight time line we had difficulty finding a dress that could be made and here in time for fittings ( or so we were told ) We selected a sample that was in the store from Lela Rose with full assurance that the alterations that would need to be made in order for the dress to fit properly and provide the coverage the bride wanted could be achieved. We endured 4 fittings, all resulting in failed attempts to do what had been promised could be achieved by Karen, the owner of the shop. The attempts to create modesty were simply to make the front of the dress tighter and tighter, which because of the design created enormous pressure on the vetebrae at the top of her neck. There was now way she could wear this dress for an entire day. The dress was now filthy from being handled so much and A WEEK BEFORE her wedding we had not resolved the issue. The seamstress sent a text during that week, which we accidentally received, saying she was f*#$@ing sick of working on the dress. What ???? This is a woman's wedding gown, selected for one of the most memorable days of her life. The owners response was that was between us and her. She was a subcontractor from her shop, so I believe that says it all about customer service. At this point we are frantic. I ended up having to fly my daughter to her destination ( our home town on the Florida coast ) with her dress 8 days before her wedding to have someone here, who had the ability, completely remake the top of the dress. The shop did not pay for additional fabric which I found shocking seeing that all this fell on them. Nor did they refund any of the botched alterations fees. So, how do you spend $3650 to have a dress suitable to wear? Failed alterations at the bridal shop. $975, Plane ticket to have dress fixed $800, Additional fabric $575, remake top of dress $1300. My advice. Go somewhere else, go anywhere else, avoid this shop!!!!! Any business will always be welcoming and treat you like they value you as long as they are on the receiving end. A GOOD business is one that will solve the problems that arise when there are problems.