4.9
Praised by couples for:
Dress Selection
Staff Kindness
Tuxedos
You found your person ... we have your gown!
Perfect boutique with amazing designer dresses! My daughter found her SAY- “ YES TO THE DRESS” there! Thank you Amy and Lenyce for all your expertise and help!
Susan S.
5.0
Bacio Bacio Bridal Salon was truly above and beyond anything I could have imagined. Kimberly was an absolute godsend—she worked tirelessly to help me find the perfect dress, even when I didn’t have the language or knowledge to describe exactly what I wanted. She just understood my vision.
Olga was equally incredible—she transformed my mom’s wedding dress into something entirely new, creating a beautiful rehearsal dinner dress and a bolero from the train. It was so meaningful, and the moment I wore it brought my mom to tears. I felt beautiful every step of the way—from the rehearsal to the wedding day.
The entire team made the experience so special, and I truly felt like a mermaid princess. I’m so grateful and feel so blessed to have had Bacio Bacio be part of our day—they made everything absolutely perfect.
Stephanie R.
5.0
Lenyce
BOUTIQUE FOUNDER
AWARD WINNER (13X)
Thanks to recommendations from couples on The Knot
Since 2006, Bacio Bacio Bridal has been an award-winning, full-service bridal boutique. You will find a beautiful selection of hand-selected wedding gowns, veils & headpieces in an atmosphere that is relaxing and fun. We strive to provide you with a very meaningful shopping experience from the moment we meet until you are ready to walk down the aisle. Whether you’re looking for something traditional and elegant, a boho-chic design or something nontraditional, your personal stylist will work to match your vision. If you don't know your style, don't worry. We will work together to figure it all out. Alongside Bacio Bacio's in-store gowns, you will also have some made-to-order options and an expert seamstress to ensure that your gown falls on you the way that you want. In addition, the team also carries custom-made headpieces, veils, and jewelry to complete your dream look. Another amazing service we provide...we can come to YOUR venue and steam your gown, family's attire and assist you and your ladies with dressing. Ask about our amazing "Dressing" Services!
Veteran-owned and Woman-owned Business
20+ years in business
Speaks English, Spanish
Details
Accessories
Hair Accessories
Headbands
Pins, Combs & Clips
Tiaras
Sashes & Belts
Veils
Dresses
Wedding Dresses
Fashion Services
Alterations
Bridal Stylists
Custom Designs
Dry Cleaning & Preservation
Plus Size Available
Private Appointments Available
Suits & Accessories
Tuxedos & Suits
Awards and Affiliations
13-Time 'Best of Weddings'
2026.2024.2023.+10 more.
Best of Weddings
The Knot independently assesses vendors for this award—it’s never self-reported. We base it on firsthand experiences from real couples and guests, and they must have a 4.5-star average across 7+ reviews in the qualifying year.
Hall of Fame
Earned by winning 'Best of Weddings' four or more times.
Join couples who chose award-winning vendors for their wedding
Meet the team
Lenyce
Boutique Founder
I was born in West Palm Beach, married for 30 years with 3 beautiful children and 2 granddaughters. I founded Bacio Bacio in 2006 and have been the Operations Manager since. Over the years, we have helped thousands of happy customers. What makes us unique? I feel our customers deserve to work with someone who is happy and as excited about their wedding day as they are. Our boutique is inviting, friendly, fun and we offer exceptional service. We want to earn your respect and are so honored to be part of your special day!
Reviews
4.9
out of 5.0133 reviews
Your trust is our goal. Our community relies on honest reviews to help
you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Bacio Bacio Bridal provides exceptional, personalized wedding-dress service with friendly, knowledgeable staff who make appointments relaxed and enjoyable. On-site alterations are praised as outstanding and often completed quickly. Brides of all sizes, including out-of-state clients, highly recommend the boutique.Review photos
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Susan S
5.0
8/24/2026
Perfect boutique with amazing designer dresses! My daughter found her SAY- “ YES TO THE DRESS” there! Thank you Amy and Lenyce for all your expertise and help!
Stephanie R
5.0
6/30/2026
Bacio Bacio Bridal Salon was truly above and beyond anything I could have imagined. Kimberly was an absolute godsend—she worked tirelessly to help me find the perfect dress, even w...
hen I didn’t have the language or knowledge to describe exactly what I wanted. She just understood my vision.
Olga was equally incredible—she transformed my mom’s wedding dress into something entirely new, creating a beautiful rehearsal dinner dress and a bolero from the train. It was so meaningful, and the moment I wore it brought my mom to tears. I felt beautiful every step of the way—from the rehearsal to the wedding day.
The entire team made the experience so special, and I truly felt like a mermaid princess. I’m so grateful and feel so blessed to have had Bacio Bacio be part of our day—they made everything absolutely perfect.
Any questions?
Megan K
5.0
5/03/2026
Bacio Bacio Bridal was so great to work with! They helped me find my dream wedding dress, along with my dream reception dress. Amy was my bridal consultant, and she was so lovely t...
o work with. Very professional, friendly, and helpful! Olga did an amazing job doing my alterations for both dresses. I am extremely pleased with my wedding dress shopping experience, and I would highly recommend Bacio Bacio to all South Florida brides!
Eliza B
5.0
11/23/2025
I had such a great experience at Bacio Bacio! From the moment I walked in, the staff made me feel welcomed, relaxed, and truly cared for. They took the time to understand my style,...
my vision, and what would make me feel confident on my big day. The staff is super personable and really accommodating, especially for out-of-state brides like me. The selection of gowns was incredible—beautiful designs, high-quality fabrics, and a wide variety of styles to choose from without being overwhelming. Every appointment felt personal and special. Amy helped me find the perfect dress and made the whole process fun and stress-free. She was patient, knowledgeable, and never made me feel rushed. She even offered great suggestions for undergarments and shoes. Olga worked her magic and completed all the alterations in just one weekend. The dress fit perfectly, and everyone loved it! I’m so glad I chose Bacio Bacio and highly recommend visiting if you’re shopping for your wedding dress!
Blake C
5.0
11/13/2025
My experience with Bacio Bacio Bridal was amazing. This was the first store I went to try on dresses and the last. Right when we walked in for the initial appointment we were greet...
ed by Amy who was amazing. She made the whole process so relaxing, easy and fun. Once I found the dress and had Olga do the alterations it really became my dream dress. The whole experience was great!
Kayla B
5.0
10/21/2025
I cannot say enough great things about this bridal store, but in particular, Amy. She is such a treasure to this store. She made me feel so at ease and was so incredibly helpful in...
the choosing process. In fact, she picked out the dress I said yes to, one that I never would have put on myself but I trusted her enough to try it. I didn’t get alterations here because I moved, but Amy even cared enough to follow up. As a plus sized bride (and a pregnant one), trying on wedding dresses is a really tough process, but Bacio had so many options for me to try on and I never felt short of beautiful and supported. I got so many compliments on how gorgeous the dress is. I cannot recommend this store enough.
Alexis P
5.0
6/23/2025
I cannot rave more About my experience with Bacio Bacio bridal. My mom sister, and I Made an appointment with Amy & from the moment I walked in I knew this was going to be our plac...
e. I had no idea what style I was going to like and Amy Was so patient and so helpful. The dress I ended up picking was not a style that I thought I would love. We live on the other coast, but still decided to make the 3 1/2 hour trip a couple times because of our amazing experience here. Amy Was always accommodating with our appointment times given we had to drive 3 1/2 hours. Kimberly Was always in when we were there and was so sweet and comforting. Olga is And incredible seamstress, and very knowledgeable. I really cannot rave more about our experience here and we are so appreciative. All of you ladies made us feel like family. Thank you so much for everything.
Avery C
5.0
5/21/2025
Hands down the best bridal store! Absolutely loved my dress shopping experience. They made me feel like the most important person when shopping, pickup up and durning fittings. The...
staff at Bacio Bacio is so sweet and incredible.
Anna B
5.0
4/18/2025
I went to one other Bridal Salon before Bacio Bacio Bridal. I was so rushed and overwhelmed with the process, I left feeling so discouraged and uncomfortable. As soon as we began a...
t Bacio Bacio, I immediately fell in love with the place. I went with my mom, mother in law, bridesmaid, and MOH. We were all able to pick dresses from their collections and try them all on! There was no rush, plenty of time to enjoy the process together. Gina listened to what I wanted but also pushed me to go beyond my comfort zone. I ended up with a dress I never would have imagined picking! Each alteration and visit to the salon was so much fun. They made me feel so beautiful and loved every time I was there!
Amanda M
5.0
4/18/2025
5 stars isn't enough! Bacio Bacio made my wildest bridal dreams come true, all while feeling like a VIP! I worked with Kimberley, who is an absolute GEM! From finding my gown, to c...
ustomization and helping my vision come to life, she was a rockstar! She was very quick to communicate and had fabulous ideas that only years of knowledge could bring. Bacio's seamstress, Olga is a MIRACLE worker. Not only did she create a custom, one of a kind piece for me, her work truly shows her passion and care. She was SO sweet and dedicated! All of the other ladies at the store are wonderful, too! I loved the personalized attention that you receive here, unlike many other salons. Definitely, definitely, check them out!
Kilikina C
5.0
4/04/2025
WORLD. CLASS. This is the first word that comes to mind when I talk about Amy at Bacio Bacio. She is the true form of passion and dedication when it comes to her industry. My exper...
ience was absolutely incredible!!! Amy helped my guests and I feel so special and at ease.
Her knowledge of their inventory and styling was so impressive. She listened intently and offered invaluable and unbiased feedback that was greatly appreciated. We felt so relaxed in her care. A truly genuine and kind person. Thank you Amy!
The boutique itself was so sweet and precious. I absolutely loved it! So many beautiful options with a wide variety of styles, designers, and price ranges. Something for every bride! 20 out of 10, highly recommend!
Side note: Olga is the seamstress and she is FANTASTIC! Not only her customer service but also her work! She is a miracle worker! I am so thankful to the entire staff!
Courtney B
5.0
1/22/2025
I have told so many people to go to Bacio Bacio for their wedding dresses. It was the BEST experience I’ve had. They are never pushy and really do help you find what you’re looking...
for and more. Amy was one of the many reasons I didn’t go looking at other shops. She was truly the best
J J
5.0
12/05/2024
I thought I found my dress until I visited Bacio Bacio Bridal. My dress was everything and more when I tried it on. I felt like it was an elevated version of the original dress I t...
hought I liked. The staff were very personable and accommodating. Making sure I received all my wishes for my dress. Amy made it happen. Olga, who is the seamstress on site, did an amazing job with the alterations. Would recommend!
Cate B
5.0
7/21/2024
I was very anxious about getting a dress. I'm not happy with my weight. I'm frequently insecure about my looks. Amy did a wonderful job advising and helping put me at ease. I went ...
with a much different dress than anticipated, but it was perfect and everyone loved it. I lost a good amount of weight before alterations and they were able to take it in perfectly and add a bow belt. Thank you to everyone for helping me find the perfect dress.
Callie Y
5.0
5/19/2024
They are super friendly & helped me find the perfect dress . On side alterations was a bonus .
Rachel B
5.0
3/25/2024
TOP NOTCH in bridal expertise & experience
Michele B
5.0
12/17/2023
I purchased my dress just yesterday and I am so excited I went with Bacio! Amy really made my experience - she accommodated my appointment times on short notice, kept in touch with...
me between appointments, remained patient while I was unsure and helped me with pricing. She couldn't have been more helpful or supportive in this dress search, especially when I had about a week to order for my wedding 4 months away. I ended up with a dress that will arrive in two weeks! The staff are all so supportive and sweet. I can't wait to continue working with this salon ♡
Marissa H
5.0
7/16/2023
I am so glad I chose Bacio Bacio to be my first (and only) stop!!! Amy was so patient, informative & helpful, in helping me find my dream dress!!!! Even stayed on budget!
Kaitlynn H
5.0
6/16/2023
Today Amy helped make my wedding vision come to life. She was absolutely amazing, patient and respectful of all the things I asked for. I walked in thinking I was just going to loo...
k to finding the dress of my dreams. 10/10. Highly recommend. ♥️♥️♥️
Monica and Nick A
5.0
5/21/2023
Bacio Bacio Bridal was amazing, after visiting numerous shops as a plus size bride, Bacio was the only salon that made me feel welcomed. Amy was my consultant and she was very swee...
t and listened to my dream dress vision to help me find my gown. All the dresses pulled were absolutely gorgeous. I loved my experience with Bacio (Amy) and ended up purchasing my dress from them. Thank you for the time given to help make the shopping experience nice and private. Overall, they had the best selection and price for their dresses. I loved it!
My only thing I was sad about was that I was told I could bring my dress and veil I purchased to get steamed before my wedding when I picked it up from alterations with their in house seamstress. I mentioned when I would be coming, but no one mentioned to me that they would be closed on the day I would need to pick up the items steamed since my wedding was destination.
Julianne S
5.0
5/17/2023
Amy was truly amazing. Very kind and excited!! She showed me all different dresses because I wasn’t sure which style I liked. She did not rush you and made sure you LOVE the dress ...
not just like it. She can get you your dream dress and if you don’t like something about the dress or want to add something you can and she has amazing ideas! Absolutely loved this place and I can’t wait for my fall back in love appointment
Christie B
5.0
2/25/2023
My experience at Bacio Bacio was phenomenal! From the moment we arrived the staff was super courteous and so sweet, they really made you feel welcome and comfortable. Gina was my s...
tylist and she was awesome. She took her time with me trying on multiple dresses and she made me feel so beautiful in each dress. I am so happy that I was able to find my dream dress here.
Macy B
5.0
1/22/2023
All employees were so kind and welcoming. They were so helpful in helping me find my dream dress that was stunning but also that I felt comfortable in. Amy helped calm my nerves an...
d made me feel supported and empowered to say Yes to my dress!!
Judith E
5.0
1/17/2023
Bacio Bacio and Amy my consultant were amazing. I wasn’t ready to make a decision yet and didn’t buy yet but I’ll be going back when they get a few new gowns I’m interested in in ...
the spring. Beautiful gowns and great service even though I am size 16, Amy made me feel like a princess!
Stephanie A
5.0
12/23/2022
Had an appointment with Amy and she was fantastic! She worked with me and my family to find my perfect gown and was so patient and kind. After my appointment, she has an appointmen...
t with one of my bridesmaids and helped her figure out exactly what she was looking for. Would absolutely recommend working with her!
Nicole W
5.0
11/16/2022
This is such a beautiful salon!! I had THE BEST experience here thanks to Krystal. She was so helpful from the minute I got to the salon, helping me pick out different dresses and ...
giving her honest opinions. Many of my bridesmaids were unable to come with me to search for a dress, so before buying anything I wanted to send them pics and get their opinion. Krystal took my measurements before I left (which was very helpful since i dont live in the area to come back for that) and noted the 2 dresses I was in between so when I made a devious I could give her a call. A few months later now and I just went back to pick up my dress and it looks even better than I thought it could. You need to check out this salon, they have gorgeous options and amazing help!
Sarah B
5.0
11/04/2022
Krystal was absolutely amazing! The experience was wonderful and she listened to everything I was saying after each dress I put on which lead me to finding "the" dress. She truly ...
felt like part of my group sharing in all the feelings and emotions right there with us which made everything go very smoothly and stress free. I really liked that this shop lets you go through and pull out dresses yourself. most shops wont even let you go near the racks.
Mary D
5.0
5/05/2022
Amy was so helpful and patient. My mom and I (bride) went to three bridal shops and the experience with Amy at Bacio Bacio was worlds above the others. The shop is laid out in a fr...
iendlier way than the other shops and you are more able to browse and really see your options for yourself rather than just have dresses hoisted on you in a dressing room wondering if you’d perfect dress is out there and the stylist just isn’t selecting it for you.
Do not miss Bacio Bacio if you are dress shopping in the WPB area!
Jennifer C
5.0
4/19/2022
Bacio Bacio Bridal is truly a beautify bridal shop, they treat you like family and make sure you are fully satisfied with your gown. Olga also does a lovely job on alterations - sh...
e added custom lace to my veil and adjusted my dress as needed. The shop is small but they have a gorgeous selection of gowns, I had such a great experience vs larger shops. My sister also found her gown here 8 years ago, definitely give them a visit!
Katie A
5.0
11/13/2021
I loved my entire experience at Bacio Bacio! Lenyce is so sweet and helpful. She makes the experience so fun and comfortable. She was super responsive to every email and question ...
I had. Olga, the seamstress, was also fantastic. I felt comfortable offering my thoughts about alterations and I was supported by both Lenyce and Olga until my dress fit just right. I wish every shopping experience could go as easily and as fun as it was at Bacio Bacio. I found my dream dress with them and it was all so perfect! I can't say enough great things about Bacio Bacio ♡
Jordan T
5.0
11/09/2021
I was at bacio bacio last week and had my appointment with Sana! She was amazing! I was so comfortable during my entire appointment! She pulled styles that fit my body type and was...
very respectful of my budget. I fell in love with the 2nd dress I tried on! I actually went to a second shop to try on a few more dresses and the entire time I was there all I could think about was the dress at bacio bacio! I called the salon and they stayed at the shop a few minutes late so I could come back to put the dress back on and say YES to the dress! They are simply the best!
Alexa R
5.0
4/25/2021
I can not express how good of an experience I had at Bacio! I went to one shop before this one, then I left here deciding to keep looking, but something brought me back! The servic...
e is exceptional and the selection is wonderful. I felt like the attention was on me and that the consultant really cared. I ended up saying YES to my dress here and I am so happy I did! Thanks to everyone at Bacio for your help!
Jaimee L
5.0
4/21/2021
After going to almost 20 bridal shops, I was so happy to find my dress at Bacio Bacio! They have a gorgeous selection and the staff was so friendly and helpful. Olga who did my al...
terations did an amazing job. She brought my vision to life by adding straps to my sweetheart dress. It came out perfect. I could not have been happier!
Response from Bacio Bacio Bridal on 04/21/2021
Thank you so much Jaimee! So sweet, especially after almost 20 bridal shops - that's impr...
essive! We are so excited to hear all about your life's milestones so please keep in touch. Thank you so much for this amazing review.
Jenna L
5.0
4/15/2021
Absolutely LOVE Bacio Bacio Bridal! I have dreamed of getting my dress from them since I was in elementary school. Lenyce and her team are amazing & give you the dress try on exper...
ience of your dreams!!! I could not recommend them more!!
Response from Bacio Bacio Bridal on 04/16/2021
Hello Jenna! We are so lucky to know you. You are such a beautiful soul and we could not b...
e more delighted to have you, not only as part of our family but now part of our Bacio Bacio family. Your childhood poster has been hanging in our office, since 2007 and it is a treasure and constant reminder of how fast time passes. We will always cherish you and are so happy that you and Christian found each other. We can't wait to hear all about your lives' next chapters!
Melanie S
5.0
1/02/2021
I did not purchase my wedding dress at Bacio Bacio, but was referred by multiple friends to Olga, their in-house seamstress, for alterations. Working with Olga was fast & efficient...
. She truly did a wonderful job! I was also able to purchase a service through Bacio Bacio to ship my dress out with a prepaid label to have it cleaned and preserved. Highly recommend this local business!
Response from Bacio Bacio Bridal on 04/16/2021
Thank you so much, Melanie! We really appreciate the time you took to write us an amazing...
review. We hope you will keep in touch and remember us if your friends and family need the perfect wedding gown. Olga is such an sweet and talented woman - I will pass this along to her. CHEERS to you!
Jennifer R
5.0
9/22/2020
The best of the best!! I went to many places during my hunt and this store was hands down the best experience by far! I love my dress and everything about it! Thank you Lenyce for ...
all your help!
Response from Bacio Bacio Bridal on 09/26/2020
Thank you so much Jennifer! We are so happy to hear from you and hope that you will stop ...
by and say hello, show off your photos and keep in touch. Best wishes and prayers for a life filled with health, happiness and prosperity!
Brianna F
5.0
8/09/2020
This experience with entire team is so memorable.
I wish I could relive it everyday!
Response from Bacio Bacio Bridal on 04/16/2021
Oh Brianna! Where's the happy crying face emoji when I need one?! This was so sweet to r...
ead it made our day. We hope life it treating you well and that everyone is healthy and happy.
Courtney B
5.0
8/08/2020
I couldn’t be happier with bacio bacio! I found my dream wedding dream and can’t wait for my wedding soon. The staff was amazing. I couldn’t have asked for a better wedding dress e...
xperience. Thank you!!!!
E E
5.0
8/08/2020
I was so stressed thinking about dress shopping but they made everything so fun and stress free! Thank you again!!
Response from Bacio Bacio Bridal on 09/26/2020
Thank you so much for the amazing review. We 're so happy to hear that you felt stress fre...
e, that's a BIG deal here! This is a happy time and we want to celebrate with you. Keep in touch, please!
Krista W
5.0
8/08/2020
Love this place!! Beautiful options and the staff is wonderful.
Response from Bacio Bacio Bridal on 04/16/2021
Thank you Krista! We know how busy life can get us and we really appreciate you taking ti...
me to write this. XOXO
Corey D
5.0
8/08/2020
Bacio Bacio Bridal Salon is nothing short of exquisite! I recently purchased my bridal gown and I cannot say enough positive words about my experience. The atmosphere was beautiful...
. The whole appointment was so efficient. The team made me feel so comfortable and asked me really good questions to help find the perfect gown for me. Everyone who worked there was so kind and made me feel like a princess. Lenyce was AMAZING and absolutely nailed it! They also helped guide me for further customizing my gown. HIGHLY RECOMMEND!
Response from Bacio Bacio Bridal on 09/26/2020
Thank you so much Corey! We are so happy that you had a great time with us. We look forw...
ard to seeing your photos and hearing all about your wedding day. XXOXO
Summer M
5.0
7/22/2020
Bacio Bacio is definitely the place to go to find your dream dress! 😍 I’ve had so many friends go there to find their wedding dresses. They are all absolutely beautiful and they ...
have an amazing selection of dresses for any style! The staff there is super friendly and Lenyce (the owner) is so sweet and is very patient with you and even helps you try new styles that you never knew would look good on you! (9/10 my friends picked her choice over what they thought they originally wanted 😅) I can’t wait to get a dress from here for my big day! (I already have my eyes on one 😍)
Response from Bacio Bacio Bridal on 09/26/2020
Thank you for taking time to write such a beautiful review. It means the world to us and ...
made our day XOOX We can't wait to see you again.
Alessi L
5.0
7/30/2019
The ladies in the store were absolutely amazing and I am beyond grateful to them for helping me find the most amazing dress. Thank you so very much! HIGHLY RECOMMEND
Response from Bacio Bacio Bridal on 07/31/2019
Thank you Alessi!! You sure made our day over here! We appreciate your amazing and kind w...
ords. It really means a lot to us that you were happy.
Kasondra O
1.0
7/30/2019
The initial experience of picking a dress was nice. The boutique is very pretty with a nice selection. The problem started once my Justin Alexander dress came in and it was time ...
to get fitted. The promises made to me in reference to alterations when I purchased the dress were not able to be made to the dress. Everything was”YES”. The owner and consultant said alterations and padding could be could be done. But once I met with the very kind alterations lady she was honest and said that it could not be done but she tried her best. The owner was so upset that as she was assisting me in removing my dress she popped a button off. And brushed it off by saying it comes with extras. Not sensitive to the situation at all. The owner did not stick around the process to ensure the issue was fixed. I was left with a dress on my wedding day that ... I could not lift my arms, barely could move without my chest area being exposed and was not fitting the way it should have. We had already spent to so much on the dress I did want to make a huge deal cause I felt there were no options to fix this and to move forward being uncomfortable. Special ordered my daughters dress from them and that also was to tight. I feel they did not care and it was just $$$$ for them. Very upsetting. In conclusion, my mother purchased this dress for me so that’s what made it special and I had to discard wedding photos that caught the dresses imperfections and slip ups. Thank God for my family, friends and other wonderful vendors that made my day so special.
Response from Bacio Bacio Bridal on 07/31/2019
Dear Kasondra,
We are very sorry that you had this experience and feel this way. As far ...
as we all knew, you were happy. If you were not really happy, we did not know that until right now. We just spoke with the seamstress and she thought you were happy with everything, as well.
At the time of purchase, the honest answer was YES. Yes, we can add chest padding and YES we can add appliques to cover exposed areas. The gown that you chose had a bodice that was see through, except select areas, see through the entire back and around sides and hips. It also had sheer long sleeves. Having sleeves can sometimes limit movement but we would not be able to change that. I suppose that is something to look out for when deciding on any dress.
As for us only caring about money, honestly that is sad to hear. Especially since we appreciated you so much that we gave you a free cathedral veil. We also waived the additional factory charges to us to make 2 of the 3 flower girls’ skirts go to the floor. We only charged the factory's "custom" measurements for your daughter because the dress did not go up to the size needed. They had to make a pattern and charged $50.
As for the button, it came off because it was not sewn on properly at the factory. It happens from time to time and unfortunately, it happened during a time that you and your family were upset about how you felt in your gown and how low and exposed your chest, back and hips were. I saw how upset you were and I tried my best to comfort you. I took you into the dressing room and tried to reassure you. If you recall, I was helping to add those pads that we discussed. We don’t usually interfere with the seamstress and her work, unless we overhear something that is not going right. Once, it was understood that everything was worked out to your satisfaction; we left her to do the work.
Regarding your daughter’s dress that was too tight, we ordered the dress with custom measurements. They created a new pattern for a special fit. It did not come in the size needed. Looking back at the notes, 2 extra inches were added to be sure it would be ok. From now on, we will add even more to the measurements to allow for changes, as children tend to change and grow quickly.
Again, I am very sorry that you had this experience. I wish we had knowledge that there was an issue, as I would have definitely “stuck around.” We will keep trying to do better to make sure all of our brides are 110% happy and content. Thank you for your feedback and for taking time to write.
Jordan C
4.0
5/30/2019
The dress selection here is fantastic. I fell in love with the 3rd dress I tried on. The staff was very welcoming and helpful. The in house alterations are fantastic as well. My on...
ly issue is that my veil was supposed to be steamed before I picked it up, and it wasn't. For the money I paid at this bridal salon for the veil it should have been steamed like they said it would.
Response from Bacio Bacio Bridal on 06/01/2019
Hello Jordan,
We are so very sorry that your veil was not steamed properly. I wish we had...
been able to take care of that before your wedding day. As a token of apology, we would love to offer you $40 off of your gown's cleaning and preservation. If that is something you would like to have done to your gown, just print this out and bring it to us. We can even have your items shipped directly to you, once it's completed so you don't have to make a 2nd trip. Although, we LOVE when our brides come back to say hello and show us pictures. Again, we are very sorry about your veil! Thank you so much for taking time to write such a kind note and CHEERS to you and your families. XOXO
Ashley U
5.0
3/11/2019
They made it difficult to pick out a gown because every single one is gorgeous! I couldn’t be happier with my dress! Lenyce was always around to help out with any questions or conc...
erns and the alterations were executed perfectly, fit me like a glove. I am sending all future brides their way!
Response from Bacio Bacio Bridal on 06/01/2019
Ashley!!! Thank you so much for the kind words and taking time to write such a sweet note....
We'd would love to see photos so tag us on IG, list your favorite vendors and we will share and pass the love along. XOOX Please stay in touch!
Katie L
5.0
2/16/2019
Incredible selection of well-priced but elegant gowns. I bought the fifth one I tried on and loved it. I wanted a custom veil and they were great at ordering the custom piece of la...
ce to match the dress. Their seamstress did an amazing job with alterations as well.
Response from Bacio Bacio Bridal on 03/04/2019
Thank you Katie! We are so happy that you are happy with us. Thank you so much for takin...
g time to write us such a nice review. We LOVE the LOVE! XOX
Alexandra C
5.0
12/10/2018
My dress was absolutely amazing! It was perfect in every way. The staff and tailors were all so kind and very helpful when trying to find/alter my dress.
Response from Bacio Bacio Bridal on 12/12/2018
Thank you so much Alexandra! We are so happy that we met your expectations and we were abl...
e to be a part of this amazing time of your lives. Congratulations to you all and CHEERS!
Cecilia G
5.0
10/24/2018
I had a wonderful experience here! Not only do they have a beautiful assortment of gowns, but they also offer exceptional customer service with a high degree of professionalism!
Response from Bacio Bacio Bridal on 10/25/2018
Cecilia! Thank you so much. It means the world to us that we were able to provide you wit...
h the kind of service and care that is so important, especially during such a special time in your life. Please know that we are so grateful for your kind note and hope that you will send us photos, pop by to say hello and stay in touch. xoxo
Dana D
5.0
10/13/2018
I had the best experience at Bacio Bacio. Lenyce and Kim were both supportive and extremely helpful. Their patience with me and my bridal squad made the day full of fun and love. T...
he boutique had the nicest dress selection and I narrowed my choice to three dresses I could have walked our happily with. the personal experience that we received was refreshing after a failed attempt earlier in the day with another store. The ladies fit me into an earlier appointment and there is just not enough good things I can say about this amazing boutique. we will be heading back soon for my mother's dress, just because the atmosphere there is beyond amazing! by the way....I found the dress of my dreams here!!!!!
Response from Bacio Bacio Bridal on 10/17/2018
Dana! Our "little cupcake" - We had so much fun with your squad. We can't wait to see y...
ou all for your fittings. CHEERS to you and welcome to our family!
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Bacio Bacio Bridal
Lenyce
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Boutique Founder
Wedding vendors in Wellington
Bacio Bacio Bridal
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